Technical Call Center Representative

Arnold, MD
Feb 28, 2018
Institution Type
Community College

Title: Technical Call Center Representative

Position ID number: 236

Posted Date: 12/21/2017

Job Category: Hourly and Temporary

Department: Information Services - HINS

Position Status: Hourly/Temporary

Supervisory Responsibilities:

Answer telephone calls/e-mail/walk-in requests from customers concerning problems related to PC hardware, software, network, e-mail, telephone system, or audiovisual problems including equipment requests/reservations.

Open and track tickets in service database systems.

Using automated software along with interrogative methods, work with the customer over the telephone to isolate and diagnose the problem when possible, based on defined procedural scripts as well as utilizing the Knowledge Base tool.

Work with Desktop Support Level 1 team and AV team to provide troubleshooting.

Required Qualifications:

High school diploma or equivalency required.

Minimum of one year experience in a call center environment preferred.

Ability to work with minimal supervision in a high volume, fast-paced environment.

Demonstrated capacity for an attention to details and deadlines.

Preferred Qualifications:

To apply please send application and resume to Judy DeSavage, .

Work Schedule: 20-25 hours per week, days, evenings, & weekends


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