Community Service Specialist I

Location
Fresno
Posted
Feb 23, 2018
Institution Type
Four-Year Institution

Job Title: Community Service Specialist
Job ID: 13443
Full/ Part Time: Full Time
Job Code: 8820
Department: Parking - Traffic Operations
To apply, please visit: https://wsx.fresnostate.edu/x/?k=hrjov1&v=13443

Overview:Community Service Specialists are uniformed, non-sworn employees who provide a variety of public relations, technical, clerical and enforcement related functions.

Under the general supervision of the Parking & Transportation Manager and/or a Lieutenant, and under the lead of a Community Service Specialist II, the incumbent will support the mission of the University, the Fresno State Police Department and the Traffic Operations division.

Typical work assignments may fall within one or more of the following areas:

Security Services: Patrolling campus on foot, bike or vehicle to protect the campus community from such hazards as fire, theft, vandalism, trespassing and other crimes; checking, opening and securing campus facilities; and coordinating and testing campus alarm systems.

Parking Support: Enforcing parking rules and regulations through issuing and selling parking permits, patrolling parking lots and issuing citations for parking and other standing violations as appropriate, directing vehicle and pedestrian traffic during peak hours, special events and emergencies, assist with processing revenues collected from parking permit sales and citations, assist with alternative transportation programs.

Campus Community Support: Assisting with the physical logistics for campus special events and emergencies, providing general information and assistance to the public, providing escort and citizen assistance, providing transportation for persons with disabilities.

Position Summary:

	
  • Provide support for and participate in any job related task associated with security services, public safety, parking support, or campus community support as described above
  • 	
  • Perform all livescan related duties including administration of the program, collecting information, data and money from customers, and accounting for monies collected
  • 	
  • Maintain records; submit paperwork and other automated processes in a timely manner
  • 	
  • Process tow releases
  • 	
  • May participate in special project assignments including event parking, permit sales, traffic control and related traffic duties
  • Knowledge, Skills & Abilities:

    	
  • Working knowledge of: applicable university policies and procedures, methods, practices, and terminology used in public safety communications and ability to learn to use applicable public safety related equipment and systems
  • 	
  • Excellent communication and interpersonal skills
  • 	
  • Ability to:	
      		
    • Work day, night, weekend and holiday shifts
    • 		
    • Detect and respond appropriately to potential hazardous or crime situations
    • 		
    • Observe and recall details and incidents
    • 		
    • Act and resolve parking and traffic problems
    • 		
    • Write standard incident reports in a clear and concise manner
    • 		
    • Handle sensitive situations with tact and responsibility
    • 		
    • Perform simple arithmetic computations
    • 		
    • Read and write at an appropriate level
    • 		
    • Establish priorities and determine deadlines
    • 		
    • Learn and understand policies and procedures
    • 		
    • Understand and carry out written and oral instructions
    • 		
    • Assist students, staff, faculty, and the general public by providing information as requested
    • 		
    • Work independently under general supervision
    • 		
    • Establish and maintain effective working relationships with faculty, students and staff from diverse ethnic, cultural and socio-economic backgrounds
    • 	
    	
  • 	
  • A history of regular attendance and positive performance evaluations
  • Education and Experience:

    	
  • High school diploma or equivalent
  • 	
  • Three to six months of directly related work experience performing similar duties as outlined in the general assignment
  • 	
  • Possession of a valid class "C" California Driver's License and a demonstrated good driving record. (Any job offers made will be contingent upon proof of good driving records as determined by a check for violations recorded with the Department of Motor Vehicles. As a condition of continued employment , incumbents selected must successfully complete Defensive Driving Courses as prescribed by University regulations related to driving any vehicle on state business.)
  • Preferred Skills:

    	
  • One year of experience performing parking and/or traffic control like functions
  • 	
  • Experience working with personal computer (IBM), including use of spreadsheets, word processing, adding machine and typewriter
  • 	
  • Proficient in use of two-way radio communication


  • jeid-2a50712a06d54b45b6cb7badb6b5b43c