Assistant Dean for Graduate Admissions and Enrollment Management
Open Date: 02/22/2018
Date Initial Screening Begins:
Minimum Education/Experience: Master's degree and at least three years of relevant experience Demonstrated experience with student populations Available to work flexible hours including some evenings and weekends to attend special events Demonstrated ability to establish relationships and collaborate collegially and effectively with diverse students, staff, faculty, administrators and the community Excellent oral and written communication skills; highly effective interpersonal skills, tact and diplomacy Demonstrated ability to organize and manage work, supervise staff effectively, and meet deadlines Strong problem-solving skills Knowledge of and demonstrated ability to use common software packages including Word and Excel and the capacity to learn other systems such as Access Valid driver's license and access to a vehicle for inter-campus and statewide travel
Special Instructions to Applicant: East Carolina University requires applicants to submit a candidate profile online in order to be considered for the position. Candidates must also submit a cover letter/resume, and a list of three references, including contact information, online. Two to three original letters of reference are required for employment. Please be aware that if you are selected as the candidate of choice for this position, an automatic e-mail requesting a letter of reference will be sent to the individuals you listed in the reference section of the PeopleAdmin applicant tracking system. Letters of reference submitted via the PeopleAdmin applicant tracking system will be verified and considered towards meeting this employment requirement.
Job Duties: Reporting to the Dean of the Graduate School, this position has primary responsibility for ECU's graduate student recruiting, admission, enrollment management, and student retention efforts. The position oversees a staff of five graduate admission professionals. This person works as an advocate for students and helps identify and address ways to continuously improve the student application experience. A full-time IT position in the Graduate School provides technology support for this position. Marketing and communication responsibilities are shared with an Associate Dean in the Graduate School and professional staff in University Marketing and Publications. The Assistant Dean works collaboratively with senior staff of the University, including associate deans, department chairs, graduate program directors, faculty and staff throughout the university to achieve the University's graduate recruiting and enrollment goals. 1. Graduate student admissions: * Assists the Dean and senior academic officials to formulate academic policies related to graduate admission and eligibility standards. Interprets and oversees day-to-day implementation of these admission policies and standards * Oversees the design, implementation, operation and continual improvement of an online electronic graduate application system * Supervises a staff of five graduate application processors and support staff * Supports decentralized admission decisions at the program level by providing electronic systems, training and support for graduate faculty, program directors and support staff. * Monitors decentralized graduate admission decisions at the program level for timeliness, quality and adherence to University standards 2. Graduate student recruiting: * Achieves university graduate enrollment goals by developing and implementing strategies to increase the number of inquiries, contacts, prospects, and decisionable graduate applications * Oversees the design, implementation, maintenance and operation of a user-friendly online customer relationship management system (CRM) for recruiting graduate students * Works collaboratively with academic units to develop CRM communication plans and email templates customized at the program level for ECU's inventory of graduate certificates (71), master's degrees (71) and doctoral research and professional degrees (16) * Organizes ECU's participation in graduate recruiting fairs throughout NC and other locations as needed. Visits other institutions as needed to recruit graduate students * Engages with University Marketing and Publications to develop and refresh printed recruiting media * Works collaboratively with University Marketing and Publications and other offices to design and conduct online advertising campaigns 3. Graduate student enrollment management and retention efforts: * Assists the Dean of the Graduate School to develop enrollment targets for each of ECU's graduate programs in collaboration with campus business and academic leaders * Assists the Dean of the Graduate School to develop and conduct annual campus-based recruiting workshops for graduate program directors, department chairs, graduate faculty and staff * Designs and implements communication plans to improve the yield of enrolled students (students admitted but not registered) * Designs and implements communication plans to increase retention of enrolled students (enrolled but not registered in a future term, at risk of schedule cancelation due to non-payment of tuition and fees, etc.)