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User Services Consultant II

Job description

San Marcos, TX

Texas State University

User Services Consultant II

Job Number: 2018245

Location: San Marcos

Department: Client Services

Recruitment Type: Open to All

Job Type: Full-Time

Monthly Salary: $4,166.67 + Commensurate with Experience

Job Category: Exempt

Required Qualifications:
1. Experience providing Tier III level support for Windows 7 and 10
2. Experience providing Tier III level support for macOS 10.10 through 10.12
3. Experience with enterprise desktop management solutions (SCCM, LANrev, LANDESK, Altiris, etc.)
4. Experience with Microsoft Active Directory OU structure, security roles, and object management
5. Experience with Windows Group Policy Management
6. Experience with scripting and task automation
7. Experience in support and management of Windows Server 2012 and higher
8. Must be a highly motivated, dependable self-starter that works well in a team environment
9. Must have effective verbal, written and interpersonal communication skills
10. Must be willing to work additional or non-standard hours to complete projects and meet deadlines

Preferred Qualifications:
Experience with managing technical resources in an academic setting or other learning environments
Experience with software package development, testing and deployment for PC's
Experience with software package development, testing and deployment for Mac's
Experience with App-V or another enterprise level software virtualization solution
Experience with an enterprise level Mobile Device Management solution, primarily for iOS
Administration experience in Microsoft SCCM (or equivalent Windows desktop management system)
Administration experience in HEAT LANrev (or equivalent Mac desktop management system)
Experience in provisioning and utilizing virtual desktops
Experience with developing and deploying highly customized Operating System images for Windows 10
Experience with developing and deploying highly customized Operating System images for macOS 10.12+
Experience with programming languages (SQL, C#, JavaScript, etc.)
Experience with software license server setup and management (FlexLM, LMTools, Sentinel, etc.)
Administration experience with an enterprise level encryption solution
Experience managing print servers and print management solutions
Administration experience with Cherwell Service Management (or equivalent service management / ticketing system)
Familiar with ITIL Foundations and Change Management basics
Experience collaborating with vendors and technical contacts on various projects and implementations

Job Description:
The department of Technology Resources - Client Services seeks a highly qualified technical professional to assist with the day-to-day management of University owned computing devices. Primary duties include; the successful development, delivery and maintenance of Operating System images and task sequences, the creation, customization, delivery and maintenance of software packages, mobile device management, configuration of Group Policies, administration of print servers, license managers, encryption servers, service delivery and desktop management tools, patch-management, and consulting with faculty, staff and the university technical community on best practices and advanced technical issues

Job Duties:
Desktop management of University computing equipment
Administration and support of campus encryption solution
Software package development and delivery
Operating System image development, deployment and maintenance
Print server management and maintenance
License server management and maintenance
Advanced troubleshooting of systems and network problems
Administration and support of service delivery systems and applications
Provide advanced technical support and consulting to a very diverse user base
Work with vendors and outside technical contacts to implement reliable solutions to a variety of technical issues
Must be capable of multi-tasking and be willing to quickly and efficiently embrace change
Perform other duties as assigned

Additional Information to Applicants:

Job Open Date: 02/19/2018

Job Close Date:

Open Until Filled: Yes

Normal Work Days: Monday, Tuesday, Wednesday, Thursday, Friday

Normal Work Hours Start: 8:00AM

Normal Work Hours End: 5:00PM

Posting Notices:

Legal and Required Notices:
Texas State University, to the extent not in conflict with federal or state law, prohibits discrimination or harassment on the basis of race, color, national origin, age, sex, religion, disability, veterans' status, sexual orientation, gender identity or expression.

Employment with Texas State University is contingent upon the outcome of record checks and verifications including criminal history, driving records, education records, employment verifications, reference checks, and employment eligibility verifications.

Texas State University is a tobacco-free campus. Smoking and the use of any tobacco product will not be allowed anywhere on Texas State property or in university owned or leased vehicles.

Texas State University is a member of the Texas State University System. Texas State University is an EOE.

Texas State is committed to increasing the number of women and minorities in administrative and professional positions

For a detailed description of this position and to apply, visit jobs.hr.txstate.edu or call (512) 245-2557 or visit our office at 601 University Dr., J.C. Kellam Bldg., Suite 340.

About Texas State and San Marcos:
Texas State University is a emerging research institution located in the burgeoning Austin-San Antonio corridor and in the beautiful Texas Hill Country. It is the largest of eight campuses in the Texas State University System and one of the 75 largest universities in the country, with over 38,000 students and approximately 4,000 faculty and staff

Texas State is located in San Marcos, a growing community of over 50,000 people located about half way between Austin and San Antonio. Texas State enjoys a setting that is unique among Texas universities. The beauty of the crystal-clear San Marcos River and the stately cypress and pecan trees on the campus add to the charm of the university's picturesque setting. Our location on the banks of the San Marcos River provides outdoor recreational activities throughout the year.

Employment with Texas State University is contingent upon a criminal history background check.

Texas State University is a tobacco free campus.

Texas State University is an EOE and a member of the Texas State University System.

Related links:
Apply Online at Texas State University
Texas State University main webpage
Summary of Benefits
Texas State University Human Resources
San Marcos, Texas Chamber of Commerce





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Job No:
Posted: 2/21/2018
Application Due: 4/22/2018
Work Type: