Financial Aid Assistant II (Temporary Hourly)
To perform a variety of complex activities involving the dissemination of financial aid information to students and to perform technical and clerical tasks in the maintenance and documentation of financial aid information.
Financial Aid Assistant II (Temporary Hourly)
Diablo Valley College
$18.75 per hour
Financial Aid Assistant I - Positions in this classification are focused on routine, process driven tasks and performs less complex clerical or program support assignments while learning financial aid policies and procedures. Positions at this level usually exercise less independent discretion and judgement than that of a Financial Aid Assistant II.
Financial Aid Assistant II - Positions in this classification are assigned to the day-to-day complex technical duties in addition to general clerical work related to the assignment. Employees in this position have experienced knowledge of financial aid programs and procedures to independently assist students, staff, and community members at the front counter, over the phone, and through written and electronic correspondence.
Financial Aid Specialist - Positions in this classification are responsible for performing more specialized and complex technical duties within the work unit. Employees in this position also provide training and direction to departmental staff on a regular basis.
Financial Aid Specialist, Lead - Positions in this classification will help train and coordinate financial aid personnel. Employees in this position serve as an assistant to the Financial Aid Manager and provides on-going technical and functional lead supervision to the office staff.
Examples of Duties/Essential Functions
Duties may include, but are not limited to, the following:
Provides applications, information, and assistance to students regarding available financial aid programs, such as grants, loans, scholarships, and work study opportunities.
Reviews financial aid application forms for accuracy and completeness; secures additional information from students as necessary; processes applications using District, state, and federal databases; prepares and maintains student files.
Provides direct loan entrance counseling to students.
Determines student eligibility for financial aid based upon student needs and program guidelines, policies and procedures; creates aid packages; notifies students of awards or denial of awards.
Maintains state and federal financial aid consumer information, applications, and forms; maintains office supplies.
Attends workshops and trainings to remain current with relevant laws, rules and regulations.
Develops and modifies forms and procedures to ensure compliance with changing District, state and federal regulations.
Compiles, analyzes and maintains data for record maintenance and preparation of various reports.
Processes Federal Work Study (FWS) paperwork; compiles statistical data; processes changes in student allocations; reviews Federal Work Study payment register and processes "Non-College Work Study" earnings.
Monitors Federal Work Study program allocation, facilitates Federal Work Study hiring, and reviews monthly timecards.
Programs and maintains requirements for evaluations in degree audits; maintains certificates and transfer evaluations in college degree audit system.
Maintains the department's website by updating published information as required.
Assists in the reconciliation of financial aid programs and student files.
Processes correspondence received by department via mail, email, and fax.
Participates in on-campus and district-wide committees, particularly related to financial aid best practices
Participates in outreach events to disseminate financial aid information.
Performs related duties as assigned.
EXPERIENCE AND TRAINING
Two (2) years of experience performing financial aid or related duties in a community college or state university.
EDUCATION / LICENSE OR CERTIFICATE
Possession of a high school diploma/GED or the equivalent.
CONDITION OF EMPLOYMENT
Must not have any unresolved financial issues with the U. S. Department of Education that would prohibit the ability to obtain National Student Loan Data System (NSLDS) access immediately upon employment.
Minimum Qualification-Knowledge Of
General methods and procedures of recordkeeping.
Modern office procedures, practices and technology/equipment.
Modern software applications (Microsoft Office Suite, etc.).
Financial aid databases and websites used in the course of work, including FAFSA.gov, Central Processing System for Financial Aid Administrators Access, National Student Loan Database, Common Origination and Disbursement, and WebGrants.
Basic human relation skills, methods, and techniques to conduct interviews, convey technical information, resolve conflicts, and facilitate problem resolution.
Minimum Qualification-Ability To
Support complex financial aid applications through the use of technology and relevant software.
Provide accurate and complete information to supervisor, students and other financial aid personnel.
Understand, interpret and apply relevant District, state and federal regulations, procedures and policies related to available loans and grants for students.
Perform responsibilities with independence and a high level of judgment, often under time pressure.
Communicate effectively, both orally and in writing.
Handle sensitive or confidential materials and situations.
Refer students to other available programs and services.
Make mathematical calculations accurately.
Identify and interpret pertinent financial information.
Adapt to changing regulations.
Perform a variety of clerical and recordkeeping tasks with accuracy using appropriate technology.
Serve students, staff and colleagues in a helpful and professional manner.
Establish and maintain effective work relationships with those contacted in the performance of required duties.
Demonstrate understanding of, sensitivity to, and respect for the diverse academic, socio-economic, race, ethnicity, gender identity, sexual orientation, age, mental or physical disability, and religious background of all students, faculty and staff, and with all individuals encountered in the performance of required duties.
Special Instructions to Applicants
This temporary, on call position performs a variety of activities involving the dissemination of financial aid information to students; and performs technical and clerical tasks in the maintenance and
documentation of financial aid information.
This position will be processing Financial Aid student files in a fast paced, high demand environment in the Financial Aid
Office. The position will be responsible to provide a wide range of support to students who are inquiring about or in the process of applying for Financial Aid.
Open Until Filled
The Contra Costa Community College District does not discriminate against any applicant for employment on the basis of race, religion, color, national origin, ancestry, physical or mental disability, medical condition, marital status, age, sex, or sexual orientation. This prohibition against unlawful discrimination extends to any person who is perceived to have any of the above characteristics or who is associated with someone who has, or who is perceived to have, any of those characteristics.