Voice Engineer II

Job description

Hyde Park Campus

44716 IT Services Voice & Data Net.

About the Unit
Information Technology Services

Job Information

Job Summary:

  • Diagnoses and completes repairs of reported trouble-tickets by customers. Displays high quality of customer service throughout this process.

  • Implements new voice services, provides assistance in the preparation of technology or network services for installation as a new service or growth to existing service. Completes all test plans, affirms results to complete installation or resolve issues before final installation.
  • Assists manager in the documentation, communication and follow-through with customer, management or vendors as needed.
  • Performs daily maintenance routines and test procedures to ensure services are operating as desired with minimal downtime or impact to business
  • Attend product, technology and vendor workshops, review professional publications, attend approved training to further career as necessary
  • Other duties as assigned or required.


  • Proficiency in Cisco Unified Communications Call Manager and dependent technologies required.
  • Ability to manage competing priorities in a complex environment required.
  • Ability to build strong and sustainable relationships and to interact with all levels of the organization required.
  • Skilled in time prioritization and task management; ability to self-manage and work independently required.
  • Effective communication and documentation skills required.
  • Works well under pressure and handles stress required.
  • Ability to install and troubleshoot applications such as Cisco CUCM, UCCX, Unity Connection, Presence, Jabber, Prime Collaboration, and other applications required.
  • Ability to configure and troubleshoot Voice Gateways using protocols such as SIP, MGCP, H323 required.
  • Ability to use system logs to diagnose and resolve problems required.

  • Knowledge of ITIL methodology, incident and request management processes preferred.
  • Ability to guide and direct peers and team members in meeting critical service dates or project tasks preferred.

Additional Requirements

Education,Training and Experience:


  • Bachelor's degree in Telecommunications, Voice Network Services or related field or an equivalent combination of professional work experience and/or related education/training combined is required.

  • Cisco CCNP: Voice Training, (e.g. skills and knowledge related to Cisco Unified Communications Call Manager).


  • Minimum five years of experience working with Cisco OS, IT Operations or related technologies (e.g. ATTPRI/T1, trouble shooting and support, Cisco Unified Communications Call Manager support and maintenance, Cisco Gateway support and installation, etc) required.

  • Minimum two years experience in ATT SIP Trunking support and trouble-shooting preferred.

Working Conditions and Physical Requirements:
  • On-call responsibilities. Standard office environment.
  • Ability to bend, crouch, or stoop
  • Ability to carry or lifts loads of up to 25 lbs.
  • Ability to hear, including making fine discrimination in sound
  • Ability to see, including color, depth perception, or clarity
  • Ability to sit for 2 hours to 4 hours
  • Ability to use computers extensively for 4 hours or more
  • Ability to make repetitive wrist, hand, or finger movements
  • Ability to stand for 2 hours to 4 hours

Required Documents:


Benefit Eligibility

Pay Frequency

Pay Range
Depends on Qualification

Scheduled Weekly Hours


Job is Exempt?

Drug Test Required?

Does this position require incumbent to operate a vehicle on the job?

Health Screen Required?

Background Check Required?


Posting Date

Remove from Posting On or Before

Posting Statement:

The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.

Full time

About Us
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We empower individuals to challenge conventional thinking in pursuit of original ideas. Students in the College develop critical, analytic, and writing skills in our rigorous, interdisciplinary core curriculum. Through graduate programs, students test their ideas with UChicago scholars, and become the next generation of leaders in academia, industry, nonprofits, and government.

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Job No:
Posted: 2/21/2018
Application Due: 4/4/2018
Work Type: