Voice Engineer II
Hyde Park Campus
44716 IT Services Voice & Data Net.
About the Unit
Information Technology Services
- Diagnoses and completes repairs of reported trouble-tickets by customers. Displays high quality of customer service throughout this process.
- Implements new voice services, provides assistance in the preparation of technology or network services for installation as a new service or growth to existing service. Completes all test plans, affirms results to complete installation or resolve issues before final installation.
- Assists manager in the documentation, communication and follow-through with customer, management or vendors as needed.
- Performs daily maintenance routines and test procedures to ensure services are operating as desired with minimal downtime or impact to business
- Attend product, technology and vendor workshops, review professional publications, attend approved training to further career as necessary
- Other duties as assigned or required.
- Proficiency in Cisco Unified Communications Call Manager and dependent technologies required.
- Ability to manage competing priorities in a complex environment required.
- Ability to build strong and sustainable relationships and to interact with all levels of the organization required.
- Skilled in time prioritization and task management; ability to self-manage and work independently required.
- Effective communication and documentation skills required.
- Works well under pressure and handles stress required.
- Ability to install and troubleshoot applications such as Cisco CUCM, UCCX, Unity Connection, Presence, Jabber, Prime Collaboration, and other applications required.
- Ability to configure and troubleshoot Voice Gateways using protocols such as SIP, MGCP, H323 required.
- Ability to use system logs to diagnose and resolve problems required.
- Knowledge of ITIL methodology, incident and request management processes preferred.
- Ability to guide and direct peers and team members in meeting critical service dates or project tasks preferred.
Education,Training and Experience:
- Bachelor's degree in Telecommunications, Voice Network Services or related field or an equivalent combination of professional work experience and/or related education/training combined is required.
- Cisco CCNP: Voice Training, (e.g. skills and knowledge related to Cisco Unified Communications Call Manager).
- Minimum five years of experience working with Cisco OS, IT Operations or related technologies (e.g. ATTPRI/T1, trouble shooting and support, Cisco Unified Communications Call Manager support and maintenance, Cisco Gateway support and installation, etc) required.
- Minimum two years experience in ATT SIP Trunking support and trouble-shooting preferred.
Working Conditions and Physical Requirements:
- On-call responsibilities. Standard office environment.
- Ability to bend, crouch, or stoop
- Ability to carry or lifts loads of up to 25 lbs.
- Ability to hear, including making fine discrimination in sound
- Ability to see, including color, depth perception, or clarity
- Ability to sit for 2 hours to 4 hours
- Ability to use computers extensively for 4 hours or more
- Ability to make repetitive wrist, hand, or finger movements
- Ability to stand for 2 hours to 4 hours
Depends on Qualification
Scheduled Weekly Hours
Job is Exempt?
Drug Test Required?
Does this position require incumbent to operate a vehicle on the job?
Health Screen Required?
Background Check Required?
Remove from Posting On or Before
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