Audio Visual Support Analyst I 499398

Job description

Audio Visual Support Analyst I 499398

Position Type: Staff

Position Number: 499398

Department: Information Technology Dept

Job Summary/Basic Function:
Position Summary:
Provides audio and video support for University sponsored events. Work typically involves a combination of installation, configuring, troubleshooting and maintenance of a variety of audio amplification and/or video recording equipment as well as associated post event editing tools. Assists in design, needs determination and budget analysis for equipment purchases and AV environments.

Duties and Responsibilities:

  • Perform day-to-day audio visual (AV) functions, including scheduling, troubleshooting and equipment installation / repair.
  • Operate and maintain AV equipment for live events.
  • Deploy new AV hardware and software. Maintain equipment as needed.
  • Assist in the installation of AV equipment in classrooms.
  • Research and implement best practices to resolve equipment issues.
  • Respond and resolve user support requests.
  • Knowledge of positive customer service technique.
  • Maintain high degree of technical knowledge on technology related to audio and video through research and training to such a degree necessary to perform daily tasks, recommend products for departmental and customer purchases.
  • Identifies causes of hardware and software problems and takes appropriate action to resolve problems.
  • Installs, configures, upgrades, and repairs a variety of software and hardware.
  • Maintains records and supplies associated with assignment.
  • Collaborates and teams with others on a variety of projects.
  • Evaluates technology products and recommends appropriate implementation.
  • Establishes and maintains effective communication with customers, other technology specialists and vendors about services.
  • Develops and maintains a positive service orientation.
  • Performs related duties as assigned.

    Minimum Qualifications:
    Knowledge and Technical Skills required:
    • Skill in setup, installation, and operation of audio hardware and software.
    • Skill in the setup, installation and operation of video hardware and software.
    • Skill in providing training on technology tools and topics.
    • Skill in both verbal and written communication.
    • Skill in communicating with individuals from various departments across university campus as well as outside equipment vendors
    • Skill in time and stress management.

    Education and Experience:
    • Associates degree in related area plus four years of relevant experience (a combination of relevant college course work/training plus relevant work experience may be used to total four years of experience).
    • Must have at least one year of customer service experience.

    Work Environment and Physical Requirements:
    • Typical work environment is indoors in a conditioned space. There are some events which require work outdoor work
    • Typical work times are 8-5 M-F. There are some events which require after hour and weekend work.
    • May be required to move and lift materials and equipment weighing up to 75 pounds.

    Preferred Qualifications:

    Security Sensitive Statement:
    This position is security-sensitive and thereby subject to the provisions of the Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information.

    Salary: Commensurate

    Work Hours: Monday-Friday: 8:00am to 5:00pm

    Posting Date: 02/16/2018

    Close Date:

    Open Until Filled: Yes

    Special Instructions:

    To apply, visit

    Lamar University is an affirmative action/equal opportunity employer. It is the policy of Lamar University not to discriminate on the basis of non-relevant criteria including, but not limited to race, color, religion, sex, sexual orientation, gender identity and expression, national origin, age, disability, or veteran status in its educational programs, activities, admissions or employment practices.





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    Job No:
    Posted: 2/20/2018
    Application Due: 4/23/2018
    Work Type: