Student Success and Development Coordinator
Empire State College was established in 1971 by Dr. Ernest Boyer as a distinctive statewide institution focused on innovative and nontraditional teaching and learning.
The college continues its 47-year commitment experimenting with new, flexible, and individualized modes of learning through such practices as mentoring students throughout their academic studies, creating individualized degree plans, valuing learning gained from life and work experience, building professional and social student support communities and creating flexible modes of delivery to meet students' diverse learning preferences. The college now boast over 75,000 proud and successful alumni and partners while serving appropriately 17,500 students a year who want to expand their personal and professional horizons.
Empire State College is a part of the SUNY System and is accredited by the Middle States Commission on Higher Education. With headquarters in Saratoga Springs, New York, ESC serves mostly working adults pursuing associate, bachelor's and master's degrees online and onsite at 35 locations across the state of New York and abroad.
SUNY Empire State College is seeking a Student Success and Development Coordinator (State title: Senior Staff Assistant) for the Office of Student Affairs.
The Student Success and Development Coordinator reports to the Dean of Student Affairs and is responsible for services dedicated to supporting, engaging, and retaining students in her/his assigned region and online. The Coordinator works as part of a collegewide team of professionals and support staff to support students at the undergraduate level.
In order to facilitate the best possible educational experience so that students can achieve their goals, the Student Success and Development Coordinators support lifelong learning by collaborating with each other and key stakeholders to advocate and advance student success and retention.
Responsibilities include but are not limited to:
- Work independently and collaboratively with students, faculty and staff across the college, advocating on behalf of student success and retention
- Develop and maintain a shared understanding of the processes and policies of the College to ensure that students' concerns, issues and questions are received, processed, and resolved in an efficient, clear, and timely manner
- Provide student services support, referrals, and resources for students, faculty, and staff in multiple modalities
- Facilitate the development of student success strategies through systematic programing and individualized coaching that can empower students to overcome academic barriers in order to achieve their academic goals, fostering a climate of student advocacy and empowerment
- Identify strategic milestones (i.e. Students enrolled in the first term; students enrolled in educational planning) in the student lifecycle and provide proactive outreach accordingly
- Orient, enroll and retain students, providing intensive, proactive outreach and support to first term students
- Monitor and analyze student retention data in order to identify retention gaps and design effective intervention strategies
- Respond to and investigate student issues within the assigned areas of responsibility (regional/at a distance)
- Support regional activities, events, and relationships as needed related to student success/student services
- Master's degree in Student Affairs, Higher Education Administration, Counseling, or related area
- A minimum of 2 years of experience in student services/student affairs
- Ability to set priorities, meet deadlines and handle multiple tasks; demonstrate ability to work in a fast-paced environment
- Initiative, creativity, and the ability to function well in an environment that promotes both teamwork and independence
- Strong, well-developed organizational, written and oral communication skills
- Excellent customer service skills and the ability to work effectively with students, the public, the college community and external constituencies with sensitivity to the needs of older learners and an appreciation for cultural and group differences
- Ability to handle multiple tasks simultaneously
- Ability to apply complex regulations to a variety of situations
- Expertise with Datatel's Colleague, Ellucian's Banner, or other data management tools
- Experience in adult and non-traditional education
- Supervisory experience
- Will involve occasional travel to college locations
- May require evening and/or weekend work
Applications Due by: Applications accepted until position is filled.
Empire State College is an EOE employer.
IF YOU NEED A DISABILITY-RELATED ACCOMMODATION, PLEASE CALL THE ADA COORDINATOR AT (518) 587-2100, ext. 2240. IN ACCORDANCE WITH THE TITLE II CRIME AWARENESS AND SECURITY ACT, A COPY OF OUR CRIME STATISTICS IS AVAILABLE UPON REQUEST BY CALLING (518) 587-2100, ext. 2800. IT CAN ALSO BE VIEWED ON-LINE AT THE SAFETY AND SECURITY WEBSITE AT http://www.esc.edu/safety-security