DIRECTOR, RESIDENTIAL SERVICES
Duties: The Director, Residential Services will lead the administrative, management and service facets of on-campus student housing in support of Penn's academic mission. The Director manages residential facilities, customer service, and administrative processes in support of approximately 6,500 undergraduate students and guests who reside in university-owned residences (15 currently), as well as an Off-Campus Services education/referral program, and graduate housing.
The residential operation is 7 days per week, 24 hours per day, including all University-recognized holidays. As a member of this dynamic organization, the Director is expected to work as needed outside of regular office hours including evenings/weekends & during peak activity periods (e.g. Move-in/Move-out) or when normal campus operations are suspended (e.g. Inclement weather).
Residential & Hospitality Services (RHS) comprises residential, dining, conference, and off-campus services, and associated service contract management.
Qualifications: Master's degree in higher education or related field required. A minimum of seven to ten (7-10) years of progressive responsibilities in college and university housing management and administration is required. Knowledge of and demonstrated organizational, managerial, budgetary, and financial management skills. Successful experience in providing the use of technology to provide and receive services; Familiarity with student housing management systems, particularly StarRez, a plus. Ability to interpret, analyze and evaluate complex maintenance, budget planning and property management issues. Excellent verbal and written communication skills. Experience leading and supervising a diverse group of both professional and student employees is critical. Must be capable of working collegially with a diverse group of students, faculty, staff, and visitors on a daily basis.
The successful individual is expected to support the Department's efforts to foster a living environment that is supportive and productive to all groups and individuals at Penn, regardless of their race, sex, nationality, religion, sexual orientation, or disability.
The incumbent is expected to support the Department's efforts to foster a living environment that is supportive and productive to all groups and individuals at Penn, regardless of their race, sex, nationality, religion, sexual orientation, or disability.
Reference Number: 95-28018
Salary Grade: 030
Employment Type: Exempt
Org: Residential Operations
Special Requirements: Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.
Job Family: B-Executive/Managerial Administration