Client Services Coordinator in the Department of Human and Community Renewal in the College of Arts
Job Summary: The Department of Human and Community Renewal in the College of Arts and Sciences at Roosevelt University is committed to helping previously incarcerated citizens return in to community and family life. Through annual grants, the Department of Human and Community Renewal contracts with the Illinois Department of Corrections to change the lives of offenders returning to Chicago's communities by offering educational and transitional services both inside and outside Illinois correctional facilities. The Client Services Coordinator is responsible for working directly with clients entering the program including class enrollment and resource referral, assisting clients with a variety of employment related activities, and supporting other departmental functions. This is a full-time, at-will, non-exempt, administrative position that reports to the Director of Administration in the Department of Human and Community Renewal in the College of Arts and Sciences and is contingent on external funding. The 37.50 hour work week schedule is Monday through Friday from 8:30am through 4:30pm which includes a 30 minute unpaid meal break.
Minimum Qualifications: Please refer to knowledge, skills, and abilities required.
Job Type: Full-Time
Knowledge, Skills and Abilities Required: A high school diploma or GED. A minimum of 3 years' of professional experience in an administrative or customer service role which included primarily in-person interaction with clients. Demonstrated highly performing customer service experience. Excellent organizational, communication (written and verbal), interpersonal skills and attention to detail. Ability to exercise considerable judgment and discretion in establishing and maintaining good working relationships. Ability to demonstrate a commitment to service excellence by embodying Roosevelt's core values, mission, and vision in every aspect of the role working with students, faculty, staff, and visitors. A positive and professional demeanor is a must. Demonstrated proficiency in Microsoft Office Suite including Word, Excel, and Outlook.
Preferred Qualifications: Bachelor's degree Professional experience working with a formerly incarcerated clients in educational or career development programs
Roosevelt University is an Equal Opportunity Employer and welcomes women, LGBTQ, disabled, veterans, international and minority-classified individuals as applicants for all positions.