Community Service Specialist - Parking Officer
Community Service Specialist – Parking Officer
(Community Service Specialist I)
Apply Today! Open until filled. Application Screening Begins: Monday March 5, 2018
Under the general supervision of the Parking Services Manager, and daily oversight by the Parking Supervisor (Community Service Specialist II), the Parking Officer will provide a variety of parking and public safety support duties which will include enforcement of campus parking rules and regulations, and assisting law enforcement personnel both in the field and in an office environment. The Parking Officer must be able to work shift work including evenings and weekends, and occasional overtime per department needs.
ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:
- Issues parking citations and warnings for violations of campus and state parking regulations and provides animal control services while patrolling campus on foot and by vehicle, and oversees the removal of parked vehicles pursuant to Div. 11, Chp. 10, Art. 1 of the CVC.
- Provides customer service at the University Police Department including helping customers at the front counter in person, by telephone and electronically with requests for information and service in public safety matters including but not limited to; parking permits and enforcement, victims/witnesses of crime, lost & found items, emergency management and occupational health & safety. Operates a cash register and Live Scan machine.
- Performs a variety of functions in support of public safety and student employment including, training and overseeing the Live Scan process; may assist in scheduling or assignment of student Community Service Officers, serve as Building Emergency Coordinator, and participate in EOC operations as assigned. May enter data in the Common Management System (CMS).
- Directs traffic for special events, public safety emergencies, or as requested. Provides vehicle jump-start services; assists with storage and release of bicycles, property and evidence control, and impounded vehicle release.
- Maintains, performs minor service on, and collects money from parking dispensers/meters.
- Participates in community relations and crime prevention activities, and testing of campus alarm and emergency phone systems. Provides safety escorts to members of the campus community. Checks, opens, and secures campus facilities.
- Patrols campus to detect hazards such as fire, theft, vandalism, trespassing and other crimes.
- Performs other job-related duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES:
Working knowledge of: applicable procedures and regulations related to parking, public safety, and campus security; alarm and radio systems; and/or the ability to learn how to use applicable parking-related equipment and automated systems. Knowledge of and the ability to learn how to use the applicable public safety related equipment and systems are essential.
Ability to: interact with a wide range of individuals including the campus community, general public, and law enforcement personnel, calmly and effectively communicate with angry, confused and/or confrontational customers to convey detailed information/instructions to customers regarding public safety and parking information, must have the ability to handle sensitive situations with tact, compassion and confidentiality. Ability to detect and respond appropriately to potential hazardous or crime situations; observe and recall details and incidents; act and resolve parking and traffic problems; and write standard incident reports in a clear and concise manner.
Entry to the first level of this qualification requires high school level reading and writing abilities and possession of a valid California Driver’s License. The nature of the duties may also require successful completion of a background check, physical and psychological exam, and/or the ability to attend Police Officers Standards & Training (P.O.S.T.) programs related to public safety support and dispatch activities. High School diploma or equivalent and three to six months of related experience would normally achieve these entry qualifications.
SPECIALIZED SKILLS REQUIRED:
Must be eligible to be bonded and be able to obtain certification for authorization to access the California Law Enforcement Telecommunications System information via training in the University Police Department. Proficient in the use of personal computers, and demonstrated ability to address the essential functions associated with this position including knowledge and abilities identified above. Incumbent must demonstrate a high level of confidentiality and compassion with sensitive situations and information.
Two or more years’ experience in an adversarial environment related to public service such as parking operations or law enforcement, which provided the ability to deal calmly with angry, confused, and/or confrontational customers. Working knowledge of applicable procedures and regulations related to parking and traffic control, public safety operations, and emergency preparedness. Highly desirable: knowledge of campus layout and parking facilities, technical fluency with Microsoft Office Suite, internet browsers, Google email and calendaring programs.
SPECIAL CONDITIONS OF EMPLOYMENT & POSITION DESIGNATIONS:
All offers of employment are contingent upon the successful completion of a background check (including a criminal records check).
The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
This position will have a duty to report to the Campus Title IX Officer information pertaining to victims of sex discrimination, sexual harassment, sexual misconduct, dating/domestic violence, and stalking as required by CSU Executive Order 1095.
This position has been designated as a sensitive position with access to and responsibility for detailed personally identifiable Level 1 confidential information about students, faculty, staff or alumni that is protected, personal, or sensitive as defined in CSU Information Security Data Classification Standards.
This position is required to comply with confidentiality requirements outlined in the Department of Education’s Family Educational Rights and Privacy and California’s Educational Code Chapter 13 regarding sensitive student issues.
Must possess and maintain a valid license to drive in the State of California, pass the Defensive Training Class, and be insurable under the University's liability coverage.
Must be able to work shift work including evenings and weekends, and occasional overtime; shift may be rotated per department needs.
This position is required to work indoors and outdoors year-round, in inclement weather. Also includes a typical office environment with standard equipment including a cash register and tasks and may require working at a computer and desk for extended periods of time and requires travel on campus and to off-campus locations.
Anticipated hiring salary in the mid $3,000's/month. For salary range info see: CSU Salary Schedule. CSUMB offers an attractive employee benefits package, CSU Benefits R07. The University Corporation at CSU Monterey Bay also provides access to affordable campus housing, Employee Housing.
TENTATIVE RECRUITMENT TIMELINE:
Week of March 19 Committee Interviews
For full consideration, submit the required documents by 5:00 p.m. on the priority screen date listed above. For assistance or if you require an accommodation, please call (831) 582-3389. For computer/online access you may visit the Tanimura and Antle Family Memorial Library (map).
CSU Monterey Bay is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to: Age, Disability, Race or Ethnicity, Gender, Gender Identity or Expression, Nationality, Religion, Sexual Orientation, Genetic Information, Veteran or Military Status.
All employees must be eligible for employment in the U.S.