Assistant Director of Donor Communications
Job Description Summary:
Job ID:5289 - Unclassified -FT (Salary)
This position is responsible for planning and executing a comprehensive donor acknowledgment program to enhance the relationship between Miami University and its generous donors. This position ensures that donors are appropriately thanked through timely and meaningful expressions of gratitude. The position collaborates with development officers, supports campus partners in their acknowledgment efforts, and supports other donor communication projects. The position is an integral member of the Stewardship & Donor Relations team and reports to the Director of Donor Relations.
Manage an efficient and timely gift acknowledgment process that ensures all donors are thanked in an appropriate, consistent, and meaningful way.
Write personal gift acknowledgment letters and other correspondence to the university’s top supporters on a daily basis on behalf of the President and the Senior Vice President for University Advancement.
Create and implement strategic gift acknowledgment processes for high-priority donor segments, including but not limited to first-time donors, loyal donors, faculty/staff donors, Sustainers, and #MoveInMiami donors.
Support development officers and campus partners in their gift acknowledgment processes and promote best practices in gift acknowledgment.
Write acknowledgment messages for gift receipts and pledge reminders, and refresh templates quarterly.
Manage the university’s tribute gift and memorial gift acknowledgment program.
Support other donor communication projects as time allows and support the Stewardship & Donor Relations team as assigned.
Excellent writing skills are essential.
Must meet deadlines and have a strong attention to detail.
Must be a self-starter, able to take initiative, and be dedicated to continuous process improvement.
Must have good interpersonal skills and a commitment to excellent customer service.
Must be creative and have excellent problem-solving skills.
Proficiency in Microsoft Word and Excel.
OEEO Statement: The University is committed to equal opportunity, affirmative action, and eliminating discrimination and harassment. Miami University does not discriminate on the basis of age, color, disability, gender identity or expression, genetic information, military status, national origin, pregnancy, race, religion, sex, sexual orientation or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations/or disabilities related to employment should be directed to ADAFacultyStaff@MiamiOH.edu or 513-529-3560. Miami University's Annual Security and Fire Safety Report with information on campus crime, fires, and safety may be found at: http://miamioh.edu/campus-safety/annual-report/. Hard copy available upon request. A criminal background check is required. All campuses are smoke and tobacco free campuses.