Academic Success Coach
Academic Success Coach
University of San Francisco
Reports to the Associate Vice Provost, Dean of Student Academic Services. The Academic Success Coaches in the Center for Academic and Student Achievement (CASA) represent the key resource in the University's academic coaching and student support system, by serving a university-wide undergraduate population of over 6,800 students. Success coaches work in partnership with faculty and other staff members of the University in support of the developmental advising and integrated education models. In this context, success coaches work as generalists to guide all students in seeking an undergraduate degree in their program of study.
As a member of the larger staff in Student Life, each Academic Success Coach supports student development in the Jesuit Catholic tradition. The mission of Student Life is to fully support holistic student development within a social justice framework centered in preparing students to be caring, socially responsible citizens in our global and local community.
Each success coach will be responsible for a caseload of approximately 500 students. The success coach carries out this responsibility in collaboration with other staff and success coaches in CASA, with other offices on campus (e.g. Admissions; One Stop; Financial Aid; Student Housing and Residential Education; Office of Student Conduct Rights and Responsibilities; Counseling and Psychological Services; Student Disability Services; Career Services), and with the leadership of student organizations whenever appropriate.
Provide general academic and personal coaching to new, transfer, and continuing students by employing a developmental and culturally appropriate framework and methodology. Academic Success Coaches work with students in areas such as:
• Inquiries about University policy and curriculum requirements
• Discussing options for declaring majors and minors, and referring students to appropriate departments
• Handling and/or directing referrals to/from faculty and other offices
• Mentoring and providing resources/referrals for individual undergraduate students
Collaborate with other offices on campus to help students meet their academic goals. Academic Success Coaches work with other offices on campus such as:
• The Graduation Center, One Stop, and Registrar’s Office to assist with class registration, clarify transcript issues, and troubleshoot problems related to graduation checks
• Financial Aid to clarify student’s class standing, decisions about academic programs and progress as they relate to financial aid packages, etc.
• Student Housing and Residential Education office and Office of Student Conduct Rights and Responsibilities regarding support for students experiencing academic and behavioral difficulties to develop outreach programs (e.g. residential learning communities)
• The Priscilla A. Scotlan Career Services Center on advising students regarding their career plans, particularly undeclared students and exploratory students
Work with faculty advisers in the Colleges and Schools to help students with academic related problems. Academic Success Coaches work with faculty to:
• Collaborate on key academic status issues related to their assigned advisees (e.g. academic probation, disqualification)
• Provide information and resources to coach students effectively
• Discuss and resolve problems related to student assignments
• Proactively communicate issues in the classroom or in the student’s academic progression.
Work as part of a team with other CASA staff on common projects such as:
• Implementing and maintaining consistent policies and standards related to academic coaching and personal support
• Providing support services to all students, making accurate assessments of student needs, and effectively referring students within and beyond CASA
• Assisting in planning, implementation, and evaluation of New Student Orientation, Webtrack, Early Alert progress reporting, first-year transition survey, or related programs throughout the academic year
• Major/Minor Fair and workshops
• Collaborating with appropriate university offices to facilitate effective outreach to specific student groups (e.g. first generation, undecided/exploratory students)
• Strengthening cultural competencies and their application in a variety of contexts
• Participating in assessment of the university’s faculty-based advising system and related faculty development efforts
• Pursuing professional development opportunities (e.g. NACADA conference and journal; research literature on advising; etc.) for the purposes of improving academic coaching skills and providing resources for university staff and faculty development efforts
• Cross-training with staff between CASA and Student Life, including other Academic Success Coaches, Resident Advisers and Resident Directors
• Possible participation in USF 101 course for all incoming first-year students.
The primary focus of this position is to help support and develop student academic support services and specific programs founded on the needs of USF’s diverse student population. The objective of such intentional programming is to help create a sense of community and awareness/sensitivity that increases the retention and persistence of our most vulnerable student groups.
The success coach will support current programming and help to create new initiatives based on the highest need related to current retention and persistence data, including but not limited to the following diverse student populations:
• “High-risk” students/students in crisis
• Leave of Absence and Students who fall below full-time student status
• Sophomore students
• High achieving students
• Students on Academic Probation
• Students with Disabilities
• Transfer, Commuter and Off-Campus students
• International students
• African-American students
• Latin-American and Hispanic students
• Asian and Pacific Islander students
• Indigenous/Native American students
Programming and initiatives include, but are not limited to:
• Collaborate with Strategic Enrollment Management regarding student recruitment priorities and strategies
• Targeted outreach to various student populations to support and engage their transition into the USF community, with sensitivity around issues that affect diverse cultural, socioeconomic, and international student populations
• Assist students in navigating myUSF (academic transcript and DegreeWorks) to understand their graduation requirements
• Monitor and track student progress toward degree completion, outlining various options and strategies for completing their graduation requirements in a timely manner, and refer students to faculty advisers for advising in their major or minor programs
• Identify specific student populations needing additional support to stay on track to graduate
• Liaise with other campus support offices and assist students with getting connected to campus resources
• Outreach to students who are on a leave of absence; assist in plans to return to USF
• Create programs and initiatives to support a “sophomore experience”
• Connect students to Student Disability Services (SDS) and Counseling and Psychological Services (CAPS), as needed
• Outreach to “high-risk”/students in crisis, (and families, as appropriate), to promote early intervention and support
• Hold weekly “drop-in” hours in the residence halls or other campus locations based on student caseload
• Monitor the academic progress of students on Academic Probation; fulfillment of probation contract requirements, and implementation of Back-on-Track program strategies.
• Apply new and innovative technology (such as knowledge of Salesforce or another CRM platform) to create efficiencies for student outreach and student support programs
Responsibilities in CASA will involve some evening and weekend assignments where Academic Success Coaches will be expected to work in a variety of locations across campus, including offices, classrooms, residence halls, library, and other student facilities. Perform other duties as assigned.
• Bachelor’s and Master’s degree required; higher education, student affairs, or counseling degrees preferred;
• Knowledge of and ability to apply student development theory, with an emphasis on developmental education and advising or academic coaching preferred; knowledge and experience working with students of diverse backgrounds essential;
• 3-5 years experience in a higher education advising-related capacity with one of the specific student cohorts or populations identified above;
• A willingness to respect and actively support the goals, mission, and vision of Jesuit education in general and the University of San Francisco in particular;
• Demonstrated knowledge of implementing multiculturalism strategies on a college campus based on best practices in the field;
• Excellent written and oral communication skills are required for interaction with a variety of individuals (students, parents, faculty);
• Proficient in computer skills including word-processing, email, and ability to learn web-based and database advising applications;
• Demonstrates proficiency in the use of learning technologies;
• Ability to effectively and efficiently manage complex student cases, on an individual and/or group basis;
• Proven ability to interact effectively and professionally with students, faculty, staff and administrators from diverse backgrounds.
Additional Knowledge, Skills, and Abilities:
For information on how to apply, please visit the following link: www.usfjobs.com
The University of San Francisco is an equal opportunity institution of higher education. As a matter of policy, the University does not discriminate in employment, educational services and academic programs on the basis of an individual’s race, color, religion, religious creed, ancestry, national origin, age (except minors), sex, gender identity, sexual orientation, marital status, medical condition (cancer-related and genetic-related) and disability, and the other bases prohibited by law. The University reasonably accommodates qualified individuals with disabilities under the law.