Enrollment Supervisor

Austin, TX
Feb 13, 2018
Institution Type
Four-Year Institution
Enrollment Supervisor

A New Kind of U. As a competency-based, student-focused, online, nonprofit university, we do things a bit differently at WGU. From the bottom up, we're designed with students in mind—particularly, the busy, working, adult student who wants to earn a bachelor's or master's degree but for whom a traditional university education simply won't do. We have a fantastic work culture, career pathing, excellent benefits, 403B retirement account with a generous company match, vacation time and sick time plus many other great benefits! If you are passionate about helping others and looking to make an impact in people’s lives, this position is for you!

WGU is growing at an exponential rate and we are looking to expand our Enrollment team with engaging individuals looking to take that next step in their careers. We are looking for leaders who are motivated and believe in our mission to help others achieve their higher education dreams. The key work functions in this position are, assisting the Director of Enrollment in recruitment and enrollment of students for the University’s degree programs and certificates. Coordinate the admissions process to serve as the contact for both potential and current WGU students who have applied or who have questions regarding WGU enrollment process and programs. Manage enrollment counselor teams, and support teams where needed. Set and achieve enrollment goals in productivity and quality metrics. Coordinate with external departments on policy, processes, and change management.


    Develop implementation strategy for WGU admissions including staffing, policies, and processes. Manage the intake interviews process for students admitted to WGU programs Aid enrollment management in marketing, goals, improvement, and strategic initiatives Provide student assistance during application process and until handoff to EWB/Mentor Reply to all email requests for information, clarification, or concerns Act as student contact for additional assistance beyond the enrollment counselor Design/maintain systems to manage and track student progress within enrollment Develop and implement training on specific admissions processes Provide feedback on improvements to WGU catalog to reduce frequent calls for clarification of WGU learning models, assessments, processes and procedures Answer incoming escalated calls, and manage that from a process improvement perspective, a student assistance perspective, and an employee feedback perspective Provide feedback to WGU administration regarding the nature of student concerns Serve as key contact for Mentors and Academic peer groups to maintain a communications/information bridge Conduct hiring and training as assigned Conduct quarterly/yearly performance evaluations to all direct reports Continual improvement expected with individual and collective employee performance, motivation, and commitment to students. Other duties as assigned


    Strong oral and written communication and demonstrated human relation skills Basic mathematical skills, strong Microsoft Excel skills preferred Schedules coaching sessions to provide constructive feedback to improve student experience Demonstrated problem solving skills Experience in a call center environment Ability to use a personal computer and Internet experience essential. Capable to work remote web media for remote communications and presentations

    Bachelor’s degree required, prefer educational background, business, communication or related field Strong experience with distance education and distance learning students is preferred.

Austin, Texas, United States