Student Success Coordinator

Charlotte, North Carolina
Feb 09, 2018
Institution Type
Four-Year Institution

Summary: The Student Success Coordinator is responsible for the design, facilitation, and implementation of developmental programs to assist all students, with an emphasis on underserved and at-risk student populations. This position is housed within the Center for Student Success and reports to the Associate Dean for Student Success. This position will also implement and support activities funded through the Title III Strengthening Institutions grant entitled, Reimagining Excellence in Academic Programs and Services. This full-time position is exempt from provisions of the Fair Labor Standards Act (FLSA) and is not eligible to earn overtime pay or compensatory time off for additional hours worked.

Essential Duties and Responsibilities include: 
•    Assists traditionally underserved students to successfully transition and succeed at Queens.
•    Collaborates with faculty and administrators to develop processes to identify, connect with, and support at-risk students.  
•    Works cross-functionally with staff in the Center for Student Success and other areas of the University, such as Institutional Effectiveness, Office of Diversity, Inclusion and Community Engagement, and Student Life, to improve student retention and success. 
•    Assists in developing and implementing student-centered support programs that increase student retention and success.  
•    Develops, implements, assesses, and provides oversight for the summer bridge program for underserved students. 
•    Manages student retention software system, oversees student referrals and identifies appropriate campus resources. 
•    Represents the Center for Student Success at open houses, admission events, and other functions as necessary.

Non-Essential Duties
•    Other duties and special projects may be assigned to meet department or university needs

Queens University of Charlotte is an equal opportunity employer and is firmly committed to supporting and celebrating all forms of diversity. Queens does not discriminate on the basis of race, color, gender, sex (including pregnancy, child birth and conditions related to pregnancy or child birth), sexual orientation, gender identity or expression, religion, age, national origin, disability, political beliefs, veteran status, genetic information or any characteristic protected by law in the administration of its educational and admissions policies, scholarship and loan programs, athletic programs, employment and hiring policies, or other university-administered programs.

Experience, Knowledge and Skills Required 
•    Master's degree in higher education administration, student affairs, counseling, or a related field or equivalent combination of education and experience. 
•    Strong knowledge base concerning theory and practice of strategies related to college student success. 
•    At least 3 years of work experience within a student services area at a college or university.
•    Experience with student retention of traditionally underserved student populations, such as those from ethnic or racial minority, low socio-economic status, or first-generation backgrounds. 
•    Proficiency with web-based applications; Microsoft Office (particularly email, spreadsheet, database, and word processing); and student information systems with a strong orientation to detail. 
•    Strong interpersonal skills, including the ability to establish rapport with students, faculty and staff.
•    Demonstrated organizational and planning skills, including proven expertise in follow-up and follow-through to completion within established time frames.
•    A high level of personal integrity and professionalism.
•    Strong work ethic and initiative.
•    Ability to problem solve and research issues as needed.
•    Ability to quickly learn and assimilate new systems and information.
•    Must be able to work in a fast-paced environment with demonstrated ability to effectively prioritize multiple competing tasks and demands.

Physical Requirements (with or without reasonable accommodation)
•    Visual Abilities:  Read reports, create presentations and use a computer system – 75-100% of the time
•    Hearing:   Hear well enough to communicate with co-workers, vendors, and students – 75-100% of the time.
•    Dexterity, Grasping, Feeling: Write, type and use the telephone, copier, and computer systems – 75-100% of the time.
•    Mobility:  Open files and operate office machines; move between departments and attend meetings across campus – 75-100% of the time.
•    Talking:  Frequently convey detailed or important instructions and ideas accurately, loudly, or quickly – 75-100% of the time.
•    Lifting, Pulling, Pushing: Exert up to 50 pounds for force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects – 75-100% of the time.
•    Cognitive/Emotional: Ability to critically think and concentrate. Must be able to respond quickly to changes in conditions – 75-100% of the time.
Work Conditions 
•    Must be willing and able to work occasional early mornings, nights or weekends. 
•    Work in office environment, involving contact with students, faculty, staff, parents, service providers and vendors. 
•    Work has deadlines, multiple interruptions, high volume and may be stressful at times.