Administrative Specialist, Clinical Operations
Hyde Park Campus
About the Unit
The Department of Anesthesia & Critical Care is a clinical academic department at the University of Chicago.
Under general direction from senior management, The Administrative Specialist performs complex and diverse administrative duties in support of the day-to-day operations at various offsite clinical locations for the Department of Anesthesia and Critical Care. Serves as a liaison to the University and hospital community regarding administrative issues such as finances, personnel, and communications. Resolves many office problems independently and facilitates solutions, conferring with supervisor to resolve the most complex issues. Coordinates office functions, including developing and implementing office procedures and policies. Serves as a resource to faculty and colleagues in interpreting Department, University, and Hospital policies and guidelines.
- Manages the detailed and multistep intake process for complex patient groups requiring independent thought and partnership with the clinical team throughout the continuum of patient care to ensure efficient, effective coordination with a variety of intramural and extramural collaborators.
- Coordinates the needs of faculty and acts as liaison between the medical and nursing staff by serving as a problem solver and mediator.
- This position also supports programmatic development and marketing in collaboration with the physician team, senior practice manager and hospital administrative staff.
- Supports the health care team to synergize the patient experience with provider satisfaction.
- Acts as a liaison between the department and various internal and external parties.
- Maintains a wide variety of (including highly confidential) manual and electronic materials for the purpose of providing up-to-date reference and documentation in compliance with division requirements.
- Obtain insurance verification, authorization, and precertification for physicians.
- The individual works with clinicians and leadership to oversee the process of incoming patient orders and obtains information necessary to complete the pre-authorization and scheduling of an order including but not limited to: collecting all necessary documentation, contacting the referring physician or their office for additional information or to ask questions regarding the order, etc.
- Responsible for the completion of the required pre-authorization process for obtaining insurance and Medicare/Medicaid payment approval prior to the scheduling of an order.
- Excellent oral and written communication skills.
- Excellent interpersonal and customer service skills.
- Ability to handle public contract with courtesy, clarity, and diplomacy.
- Ability to handle sensitive and confidential situations and information with absolute discretion.
- Ability to maintain calm and courteous demeanor and to work productively despite heavy workload, competing priorities, complex problems, and tight deadlines.
- Proficiency with word processing applications and spreadsheets and databases.
Education, Experience and Certifications:
- Bachelor's degree or a minimum of three years of progressively responsible administrative experience.
- Experience managing a medical service line and experience with EPIC preferred.
This position requires regular travel to offsite clinical locations across the Greater Chicago area.
Depends on Qualification
Scheduled Weekly Hours
Job is Exempt?
Drug Test Required?
Does this position require incumbent to operate a vehicle on the job?
Health Screen Required?
Background Check Required?
Remove from Posting On or Before
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