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Administrative Specialist, Clinical Operations

Job description

Hyde Park Campus

20126 Anesthesiology

About the Unit
The Department of Anesthesia & Critical Care is a clinical academic department at the University of Chicago.

Job Information

Job Summary:

Under general direction from senior management, The Administrative Specialist performs complex and diverse administrative duties in support of the day-to-day operations at various offsite clinical locations for the Department of Anesthesia and Critical Care. Serves as a liaison to the University and hospital community regarding administrative issues such as finances, personnel, and communications. Resolves many office problems independently and facilitates solutions, conferring with supervisor to resolve the most complex issues. Coordinates office functions, including developing and implementing office procedures and policies. Serves as a resource to faculty and colleagues in interpreting Department, University, and Hospital policies and guidelines.


  • Manages the detailed and multistep intake process for complex patient groups requiring independent thought and partnership with the clinical team throughout the continuum of patient care to ensure efficient, effective coordination with a variety of intramural and extramural collaborators.
  • Coordinates the needs of faculty and acts as liaison between the medical and nursing staff by serving as a problem solver and mediator.
  • This position also supports programmatic development and marketing in collaboration with the physician team, senior practice manager and hospital administrative staff.
  • Supports the health care team to synergize the patient experience with provider satisfaction.
  • Acts as a liaison between the department and various internal and external parties.
  • Maintains a wide variety of (including highly confidential) manual and electronic materials for the purpose of providing up-to-date reference and documentation in compliance with division requirements.
  • Obtain insurance verification, authorization, and precertification for physicians.
  • The individual works with clinicians and leadership to oversee the process of incoming patient orders and obtains information necessary to complete the pre-authorization and scheduling of an order including but not limited to: collecting all necessary documentation, contacting the referring physician or their office for additional information or to ask questions regarding the order, etc.
  • Responsible for the completion of the required pre-authorization process for obtaining insurance and Medicare/Medicaid payment approval prior to the scheduling of an order.

  • Excellent oral and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Ability to handle public contract with courtesy, clarity, and diplomacy.
  • Ability to handle sensitive and confidential situations and information with absolute discretion.
  • Ability to maintain calm and courteous demeanor and to work productively despite heavy workload, competing priorities, complex problems, and tight deadlines.
  • Proficiency with word processing applications and spreadsheets and databases.

Additional Requirements

Education, Experience and Certifications:
  • Bachelor's degree or a minimum of three years of progressively responsible administrative experience.
  • Experience managing a medical service line and experience with EPIC preferred.

Required Documents:


This position requires regular travel to offsite clinical locations across the Greater Chicago area.

Benefit Eligibility

Pay Frequency

Pay Range
Depends on Qualification

Scheduled Weekly Hours


Job is Exempt?

Drug Test Required?

Does this position require incumbent to operate a vehicle on the job?

Health Screen Required?

Background Check Required?


Posting Date

Remove from Posting On or Before

Posting Statement:

The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.

Full time

About Us
The University of Chicago is an urban research university that has driven new ways of thinking since 1890. Our commitment to free and open inquiry draws inspired scholars to our global campuses, where ideas are born that challenge and change the world.

We empower individuals to challenge conventional thinking in pursuit of original ideas. Students in the College develop critical, analytic, and writing skills in our rigorous, interdisciplinary core curriculum. Through graduate programs, students test their ideas with UChicago scholars, and become the next generation of leaders in academia, industry, nonprofits, and government.

To learn more about the university click here http://www.uchicago.edu/





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Job No:
Posted: 2/9/2018
Application Due: 2/22/2018
Work Type: