Associate Director, Financial Aid Compliance

Job description

Essential Functions

  • ongoing development and maintenance of the policies and procedures manual; audit reporting and monitoring to include development and implementation of processes, procedures, and reports to monitor compliance.
  • Administers and conducts ongoing reviews and reconciliation of all federal financial aid programs and any other sources of student assistance. Recommends and executes internal controls and processes to ensure compliance.
  • Oversees the Return of Title IV funds process and workflow; identifies opportunities for operational effectiveness and continuous improvement.
  • Develops and presents staff training modules/sessions for new and current staff to stay abreast of changes to federal and state guidance and regulations.
  • Partners with the Associate Director of Communications to ensure strong customer service and to maintain compliance with print, email, and web communications.
  • Maintains strong relationships with other campus partners, e.g. Registrar's Office, Athletics, Controllers Office and Institutional Research to ensure compliance.
  • Supervises one or more other positions which may include an assistant director of financial aid, a senior financial aid advisor, and other compliance, advising, or customer service staff.
  • Works with families and students and reviews financial aid applications using institutional and federal methodology to determine aid eligibility.

Knowledge, Skills and Abilities

  • Strong presentation skills in multiple settings and ability to write with clarity and strength.
  • Ability to develop and facilitate staff training programs to maintain compliance with federal, state, and institutional policies.
  • Strong research and analytical skills.
  • Ability to read, analyze, and interpret enrollment management reports and publications as well as departmental procedures and policies.
  • Knowledgeable in software programs and other computer skills.
  • Excellent customer service skills and ability to respond to common inquiries or complaints from current and prospective students and parents, regulatory agencies, and others.
  • Strong math skills required including ability to analyze, interpret, and present data.
  • Ability to understand and utilize basic statistical analyses including ability to compute and interpret ratios, percentages, charts, and bar graphs.
  • Ability to work with mathematical concepts such as probability and statistical inference.
  • Must be able to independently assess opportunities and situations and provide reasonable solutions focused on problem resolution.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to interpret and analyze data for the purposes of reporting and creating, developing, and implementing financial aid awarding plans, procedures, and policies.
  • Prefer candidates with knowledge and experience with Banner, strong understanding and prior use of Institutional Methodology in packaging and awarding financial aid, and experience with and knowledge of NCAA Division I athletic awards and compliance issues.
  • Other skills and abilities Evaluating and Assessing: must be able to assess Department of Education guidance and determine implications for the University and the Office of Financial Aid.
  • Strategic ability: basic ability to understand industry and data trends and translate into measurable action plans. Leadership ability: Potential to motivate and lead to reach objectives both independently and within the group.
  • Results tracking: Ability to summarize the results of awards, packaging policies, etc.
  • Data Ability: basic ability to create and interpret enrollment reports with special emphasis on financial aid.
  • Communicating Excellence: ability to communicate the features, benefits, value, and outcomes of a University of Denver education.
  • Must be able to articulate the affordability of a DU education and provide families the information they need to make an enrollment decision.
  • Initiative: act independently to resolve or enhance a particular issue.
  • Flexibility/Organization: must be flexible to adapt to meet the needs of our constituents. Daily schedule may be impacted by students and families visiting, phoning, and emailing.
  • Ability to coordinate multiple events and activities while maintaining focus on details and outcomes.
  • Technology: proficiency in Microsoft Windows, Excel and Word. Strong user skills in automated computer system environment.
  • Demonstrated accomplishment in process documentation.
  • Proficiency in Banner and Access is preferred.

Required Qualifications

  • Bachelor's degree.
  • Five years of related financial aid experience or related financial, regulatory, audit, policy, or compliance experience.

Preferred Qualifications

  • Master's degree.
  • Five to seven years of financial aid experience including program management.
  • Supervisory experience.
  • Two to three years of financial aid compliance experience.

Special Instructions

Candidates must apply online through www.du.edu/jobs to be considered. Only applications submitted online will be accepted. Once within the job description online, please scroll to the bottom of the page to apply.

 

 

 

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Job No: 005072
Posted: 2/8/2018
Application Due: 4/9/2018
Work Type:
Salary: Negotiable