Associate Director, Financial Aid Compliance

Job description

Essential Functions

  • ongoing development and maintenance of the policies and procedures manual; audit reporting and monitoring to include development and implementation of processes, procedures, and reports to monitor compliance.
  • Administers and conducts ongoing reviews and reconciliation of all federal financial aid programs and any other sources of student assistance. Recommends and executes internal controls and processes to ensure compliance.
  • Oversees the Return of Title IV funds process and workflow; identifies opportunities for operational effectiveness and continuous improvement.
  • Develops and presents staff training modules/sessions for new and current staff to stay abreast of changes to federal and state guidance and regulations.
  • Partners with the Associate Director of Communications to ensure strong customer service and to maintain compliance with print, email, and web communications.
  • Maintains strong relationships with other campus partners, e.g. Registrar's Office, Athletics, Controllers Office and Institutional Research to ensure compliance.
  • Supervises one or more other positions which may include an assistant director of financial aid, a senior financial aid advisor, and other compliance, advising, or customer service staff.
  • Works with families and students and reviews financial aid applications using institutional and federal methodology to determine aid eligibility.

Knowledge, Skills and Abilities

  • Strong presentation skills in multiple settings and ability to write with clarity and strength.
  • Ability to develop and facilitate staff training programs to maintain compliance with federal, state, and institutional policies.
  • Strong research and analytical skills.
  • Ability to read, analyze, and interpret enrollment management reports and publications as well as departmental procedures and policies.
  • Knowledgeable in software programs and other computer skills.
  • Excellent customer service skills and ability to respond to common inquiries or complaints from current and prospective students and parents, regulatory agencies, and others.
  • Strong math skills required including ability to analyze, interpret, and present data.
  • Ability to understand and utilize basic statistical analyses including ability to compute and interpret ratios, percentages, charts, and bar graphs.
  • Ability to work with mathematical concepts such as probability and statistical inference.
  • Must be able to independently assess opportunities and situations and provide reasonable solutions focused on problem resolution.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to interpret and analyze data for the purposes of reporting and creating, developing, and implementing financial aid awarding plans, procedures, and policies.
  • Prefer candidates with knowledge and experience with Banner, strong understanding and prior use of Institutional Methodology in packaging and awarding financial aid, and experience with and knowledge of NCAA Division I athletic awards and compliance issues.
  • Other skills and abilities Evaluating and Assessing: must be able to assess Department of Education guidance and determine implications for the University and the Office of Financial Aid.
  • Strategic ability: basic ability to understand industry and data trends and translate into measurable action plans. Leadership ability: Potential to motivate and lead to reach objectives both independently and within the group.
  • Results tracking: Ability to summarize the results of awards, packaging policies, etc.
  • Data Ability: basic ability to create and interpret enrollment reports with special emphasis on financial aid.
  • Communicating Excellence: ability to communicate the features, benefits, value, and outcomes of a University of Denver education.
  • Must be able to articulate the affordability of a DU education and provide families the information they need to make an enrollment decision.
  • Initiative: act independently to resolve or enhance a particular issue.
  • Flexibility/Organization: must be flexible to adapt to meet the needs of our constituents. Daily schedule may be impacted by students and families visiting, phoning, and emailing.
  • Ability to coordinate multiple events and activities while maintaining focus on details and outcomes.
  • Technology: proficiency in Microsoft Windows, Excel and Word. Strong user skills in automated computer system environment.
  • Demonstrated accomplishment in process documentation.
  • Proficiency in Banner and Access is preferred.

Required Qualifications

  • Bachelor's degree.
  • Five years of related financial aid experience or related financial, regulatory, audit, policy, or compliance experience.

Preferred Qualifications

  • Master's degree.
  • Five to seven years of financial aid experience including program management.
  • Supervisory experience.
  • Two to three years of financial aid compliance experience.

Special Instructions

Candidates must apply online through to be considered. Only applications submitted online will be accepted. Once within the job description online, please scroll to the bottom of the page to apply.




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Job No: 005072
Posted: 2/8/2018
Application Due: 4/9/2018
Work Type:
Salary: Negotiable