Associate Director, Financial Aid Compliance
- ongoing development and maintenance of the policies and procedures manual; audit reporting and monitoring to include development and implementation of processes, procedures, and reports to monitor compliance.
- Administers and conducts ongoing reviews and reconciliation of all federal financial aid programs and any other sources of student assistance. Recommends and executes internal controls and processes to ensure compliance.
- Oversees the Return of Title IV funds process and workflow; identifies opportunities for operational effectiveness and continuous improvement.
- Develops and presents staff training modules/sessions for new and current staff to stay abreast of changes to federal and state guidance and regulations.
- Partners with the Associate Director of Communications to ensure strong customer service and to maintain compliance with print, email, and web communications.
- Maintains strong relationships with other campus partners, e.g. Registrar's Office, Athletics, Controllers Office and Institutional Research to ensure compliance.
- Supervises one or more other positions which may include an assistant director of financial aid, a senior financial aid advisor, and other compliance, advising, or customer service staff.
- Works with families and students and reviews financial aid applications using institutional and federal methodology to determine aid eligibility.
Knowledge, Skills and Abilities
- Strong presentation skills in multiple settings and ability to write with clarity and strength.
- Ability to develop and facilitate staff training programs to maintain compliance with federal, state, and institutional policies.
- Strong research and analytical skills.
- Ability to read, analyze, and interpret enrollment management reports and publications as well as departmental procedures and policies.
- Knowledgeable in software programs and other computer skills.
- Excellent customer service skills and ability to respond to common inquiries or complaints from current and prospective students and parents, regulatory agencies, and others.
- Strong math skills required including ability to analyze, interpret, and present data.
- Ability to understand and utilize basic statistical analyses including ability to compute and interpret ratios, percentages, charts, and bar graphs.
- Ability to work with mathematical concepts such as probability and statistical inference.
- Must be able to independently assess opportunities and situations and provide reasonable solutions focused on problem resolution.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to interpret and analyze data for the purposes of reporting and creating, developing, and implementing financial aid awarding plans, procedures, and policies.
- Prefer candidates with knowledge and experience with Banner, strong understanding and prior use of Institutional Methodology in packaging and awarding financial aid, and experience with and knowledge of NCAA Division I athletic awards and compliance issues.
- Other skills and abilities Evaluating and Assessing: must be able to assess Department of Education guidance and determine implications for the University and the Office of Financial Aid.
- Strategic ability: basic ability to understand industry and data trends and translate into measurable action plans. Leadership ability: Potential to motivate and lead to reach objectives both independently and within the group.
- Results tracking: Ability to summarize the results of awards, packaging policies, etc.
- Data Ability: basic ability to create and interpret enrollment reports with special emphasis on financial aid.
- Communicating Excellence: ability to communicate the features, benefits, value, and outcomes of a University of Denver education.
- Must be able to articulate the affordability of a DU education and provide families the information they need to make an enrollment decision.
- Initiative: act independently to resolve or enhance a particular issue.
- Flexibility/Organization: must be flexible to adapt to meet the needs of our constituents. Daily schedule may be impacted by students and families visiting, phoning, and emailing.
- Ability to coordinate multiple events and activities while maintaining focus on details and outcomes.
- Technology: proficiency in Microsoft Windows, Excel and Word. Strong user skills in automated computer system environment.
- Demonstrated accomplishment in process documentation.
- Proficiency in Banner and Access is preferred.
- Bachelor's degree.
- Five years of related financial aid experience or related financial, regulatory, audit, policy, or compliance experience.
- Master's degree.
- Five to seven years of financial aid experience including program management.
- Supervisory experience.
- Two to three years of financial aid compliance experience.
Candidates must apply online through www.du.edu/jobs to be considered. Only applications submitted online will be accepted. Once within the job description online, please scroll to the bottom of the page to apply.