IT Consultant I
Internal Title: Advancement User Support Lead
Posting Number: STA00137PO18
College/Division: University Advancement
Department: ADV Development Office
Advertised Salary Range: $48,572 - $60,000
Part/Full-time: Full Time
Job Search Category: Information Technology
Advertised Job Summary: Under limited supervision, reporting to the Sr. Director of Information Systems, the Advancement User Support Lead will be responsible for leading the Service Desk Function as it pertain to the day-to-day operation of IT Service management of the Division of Development. The primary functions of this role is incident control, life cycle management of all service requests, and communicating with customers by keeping them informed of progress and advising on workarounds. Utilizing ITIL based principles; this position also serves as the initial point of contact when assisting with user incidents and problems via the ticketing system. The User Support Lead provides hands-on assistance with HR staffing requests, asset management (hardware), system/software/peripheral configuration/setup, training setup, basic PC troubleshooting, and other technical support needs. Serves as technical troubleshooting expert and uses this expertise to resolve technical issues. Communicates with University Technology Services, Facilities, and other departments/entities when necessary to initiate incident escalations or resolve issues. The User Support Lead provides expert and 1st tier technical support for the installation and repair of standard business software packages as well. This position is also responsible for the maintenance of the Information Systems storage area, which includes keeping it clean/safe and professional, securing the area daily, and executing surplus arrangements on a schedule.
Minimum Qualifications (Classified and Unclassified positions): Bachelor's degree in Information Technology Systems or related field and 5 years experience in computer systems development and modifications; or equivalency. Ability to travel overnight to conferences, work evenings and weekends, as required.
EEO Statement: The University of South Carolina does not discriminate in educational or employment opportunities on the basis of race, color, religion, national origin, sex, sexual orientation, gender, age, disability, protected veteran status or genetics.