Software Technician I or II (one position to be filled)

Location
Huntsville, Texas
Posted
Feb 07, 2018
Institution Type
Four-Year Institution

Requisition 201800026S

Title Software Technician I or II (one position to be filled)

FLSA status Non-Exempt

Hiring Salary
SHSU Salary Table

SOFTWARE TECHNICIAN I: $2,288 to $3,154 per month
SOFTWARE TECHNICIAN II: $2,954 to $4,246 per month

Occupational Category Technical/Para-Professional

Department Infrastructure and Support

Open Until Filled Yes

Educational and Experience Requirement

SOFTWARE TECHNICIAN I: High school graduate or G.E.D. equivalent with one year technology-related experience or experience in a related field. Technical knowledge of current network protocols, operating systems and standards to include Windows or Mac OS, Microsoft office, printers, Ethernet cabling, basic multimedia systems and e-mail applications required. A combination of education, experience, certifications, and training that would produce the required knowledge and abilities could be considered.

SOFTWARE TECHNICIAN II: Associate’s degree or equivalent with two years related experience. Technical knowledge of current network protocols, operating systems, and standards to include Windows and Mac OS required. A combination of education, experience, certifications, and training that would produce the required knowledge and abilities could be considered.

Nature & Purpose of Position

SOFTWARE TECHNICIAN I: Supports and maintains campus computer software to include packaging, testing, and documenting.

SOFTWARE TECHNICIAN II: Supports and maintains campus computer software to include packaging, testing, diagnosing, repairing, maintaining, and upgrading. Troubleshoot issues that arise in a timely and accurate fashion.

Primary Responsibilities

SOFTWARE TECHNICIAN I: Installs, configures, tests, maintains and troubleshoots workstation software. Receives and responds to service requests for software and resolution of software issues. Documents instances of software failure, repair, installation, and removal. Implements and provides input for Test Plans. Performs functional and regression testing duties. Reports bugs, tracks defects, and resolves issues with the packagers. Performs other related duties as assigned.

SOFTWARE TECHNICIAN II: Installs, configures, tests, maintains and troubleshoots workstation software. Provides support to end-users and staff on software operation and other issues. Packages, tests, installs, diagnoses, repairs, maintains, and upgrades software products in Windows and Macintosh environments. Receives and responds to service requests for software and resolution of software issues. Implements test plans and documents the results. Packages off-the-shelf program installers which may include development of custom settings and user interfaces during installation. Documents software failure, repair, installation, removal, procedures and software package configurations, and supports installation of packages after they have been moved into production. Performs other related duties as assigned.

Other Specifications

SOFTWARE TECHNICIAN I: Requires analytical and problem-solving skills, familiarity with Windows and Mac OS X operating systems, strong written and oral communication skills, and the ability to present ideas in user-friendly language. Incumbent must be self-motivated, detail oriented with a strong customer-service orientation. This position involves the ability to set priorities and procedures for accomplishing work based on previous experience and knowledge of organizational policies and procedures. Work is of moderate technical complexity and issues are resolved based on knowledge from experience and/or college level courses. Policy interpretation is limited to situations which have been previously defined and where parameters have been established. During emergencies, operational failures, and peak use periods, employee may be called in when off shift to work an extended shift. Special procedures sometimes require extended hours. Some travel is required.

SOFTWARE TECHNICIAN II: Requires a working technical knowledge of networked and stand-alone Windows and Macintosh software, general understanding of Windows registry, file systems and networks. Must be able to read and understand technical manuals and procedural documentation. In addition, ability to conduct research into computer issues and products. Effective interpersonal skills and relationship-building skills, good written and oral communication skills, ability to present ideas and concepts in user-friendly language and strong customer-service orientation are required. Work is of moderate technical complexity and issues are resolved based on knowledge from experience and/or college level courses. Policy interpretation is limited to situations which have been previously defined and where parameters have been established. During emergencies, operational failures, and peak use periods, employee may be called in when off shift to work an extended shift. Special procedures sometimes require extended hours. Some travel required.