IT PROFESSIONAL ASST
Position Summary: This position will: * Provide assistant-level support for desktop and laptop computers, computer labs, and technology-enhanced classrooms; this position may support video conferencing. * Deploy desktop computer images and work with colleagues to engage in the image development process. This position will be expected to use LANDesk to facilitate OS Provisioning. * Perform some server-side tasks in collaboration with senior colleagues. * Engage in proactive desktop management. This position will utilize the LANDesk Management Suite as part of a proactive approach to computer support. * Serve as a domain network liaison (DNL) and keep DHCP entries up to date. * Enter and track requests in a ticketing system; participate in a college-level help desk. * Create documentation and contribute to Franklin OIT standards and practices.
Responsibilities: This position will perform the following tasks at the assistant level; this position will consult with his/her supervisor and other colleagues as necessary to complete these tasks: * Respond to requests for service and engage in proactive computer support for units in Franklin College as assigned. * Provide all aspects of support for desktop and laptop computers (Windows, Mac, and Linux) including security, networking, peripherals, hardware, and software. * Develop and deploy desktop computer images. * Perform some server-side tasks in collaboration with senior colleagues. * Serve as a DNL (domain network liaison) and keep DHCP entries up to date. Troubleshoot wired and wireless networking on an as-needed basis. * Provide front-line support for technology-enhanced classrooms, computer labs, and videoconferencing. * Provide support for unit specific software.
Qualifications: See IT Security Training Matrix
About UGA: The University of Georgia (UGA), a land-grant and sea-grant university with statewide commitments and responsibilities is the state's oldest, most comprehensive, and most diversified institution of higher education (http://www.uga.edu/). UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA was founded in 1785 by the Georgia General Assembly as the first state-chartered University in the country. UGA employs approximately 1,800 full-time instructional faculty and more than 7,600 full-time staff. The University's enrollment exceeds 36,000 students including over 27,500 undergraduates and over 8,500 graduate and professional students. Academic programs reside in 17 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.
Full time/Part time: Full Time
EEO Policy Statement: The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.