IT Systems Support Professional V

This position provides first and second level support via email, phone and in person for campus technology issues, including software/hardware repair and classroom AV issues. This position will assist with the management of the KSU Service Desk, including AV circulation and the main campus telephone operators.

Oversee a team responsible for endpoint support providing advanced administration of operating system and associated network services/servers; take a lead role addressing security issues within the UITS Software section; oversee and proactively address security concerns within UITS Infrastructure desktop section; perform as application and Active Directory Administrator; evaluate, configure and resolve advanced issues related to Windows desktop operating systems supported on campus; perform network based enterprise application deployment.

As part of the background check process, this position WILL require a satisfactory MVR (Motor Vehicle Report) as a condition of employment. See for policy guidelines.

Kennesaw State University is an Equal Employment Opportunity/Affirmative Action employer and does not discriminate on the basis of age, color, disability, national origin, race, religion, sex, sexual orientation, and/or veteran status.

Required Qualifications: Bachelor's degree and 3 years experience OR Associate's degree,Technical certification and 5 years experience.

Desired Qualifications:

  • Understanding of key concepts for Identity and Access Management.
  • Understanding of business continuity as it relates to the University.
  • Excellent at coaching and collaboration toward successful outcomes.
  • In depth knowledge of desktop operating systems and deployment
  • In depth knowledge of desktop application deployment and support


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