Director of Auxiliary Services

College of the Holy Cross
Worcester, Massachusetts
Feb 01, 2018
Institution Type
Four-Year Institution

Founded in 1843 in Worcester, Massachusetts, the College of the Holy Cross is among the nation's leading liberal arts institutions. A highly selective, four-year, exclusively undergraduate college of 2,900 students, Holy Cross is renowned for offering a rigorous, personalized education in the Jesuit, Catholic tradition.

Holy Cross highly values the unique skills, perspective, talents, and passion that each employee contributes to its learning community. To work at the College is to accept an invitation to participate in the growth and development of all campus members – students, faculty, and staff. The College's commitment to diversity is an important feature of the Holy Cross education. Informed by the presence of diverse interpretations of the human experience, Holy Cross is building a community marked by freedom, mutual respect, and civility. The College seeks others who support their values of diversity and inclusiveness.

Reporting to the Vice President for Administration and Finance, the Director of Auxiliary Services leads the operations of the College’s auxiliary services departments with the objective of delivering a superior customer service experience to the entire campus community and visitors. Departments reporting to the director include dining, bookstore, conference services and events, post office, licensing, copy center, and OneCard and related services. The director designs and delivers services that create a vibrant campus experience and a strong sense of community through the services provided and the manner in which those services are delivered, all in support of the College’s mission of education and formation in the Jesuit liberal arts tradition. In addition, the director will pursue customer-focused integration of services, both within Auxiliary Services and elsewhere within the College. This position provides responsible financial oversight and manages all supporting operational policies, procedures, and processes with the goal of continuous improvement aimed at enhancing the overall customer experience and creating efficiencies. The supervised departments employ approximately 145 full-time employees plus other part-time and banquet/function employees with approximately $20 million in annual revenue.

A bachelor’s degree and a record of progressively increasing responsibilities that includes at least ten years of experience in managing auxiliary operations and five years of supervisory experience in one of the auxiliary departments are required. An advanced degree in business administration is preferred. The successful candidate will be an expert in supply chain management and in meeting customer expectations to accomplish customer satisfaction. In addition, candidates should possess working operational knowledge of the functional areas within auxiliary services and how each area interfaces with other areas of the community; an ability to negotiate and manage contracts with outside vendors; experience/knowledge of managing retail operations; the ability to establish and maintain an appropriate network of professional contacts; and experience with and skills appropriate to working with senior level staff. Experience in marketing and promotion of conference, event, or related services; a sound understanding of the values and philosophy of auxiliary enterprises in a higher education setting; and a passion for quality service delivery are all desired attributes of the next director.

Review of applications will begin March 1, 2018 and continue until the position is filled. A resume with an accompanying cover letter may be submitted via the Spelman Johnson website at Nominations for this position may be emailed to Heather J. Larabee at [email protected]. Applicants needing reasonable accommodation to participate in the application process should contact Spelman Johnson at 413-529-2895.

Spelman Johnson

College of the Holy Cross–Director of Auxiliary Services

Heather J. Larabee – Search Associate

Visit the College of the Holy Cross website at

The College is an Equal Employment Opportunity Employer and complies with all Federal and Massachusetts laws concerning Equal Opportunity and Affirmative Action in the workplace. A member of the Higher Education Consortium of Central Massachusetts (HECCMA).

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