Client Services Representative
Position Number: 00106768
Primary Function of Organization Unit: The NC State Veterinary Hospital provides tertiary care for a wide variety of animal species and serves as an environment for training veterinary students, specialty training for interns and residents, and conducts clinical research. The Client Services Specialists are the first point of contact for Hospital clients and referring veterinarians and are critical in coordinating the patient's experience at the Hospital.
Essential Job Duties: **This position is a 26 hour a week role.** The Client Services Specialist ensures excellent customer service to current and potential clients as well as referring veterinarians at the Terry Center Small Animal Hospital. Checks in clients, answers phone calls, makes appointments and processes deposits and payments. Works closely with internal and external clients as well as referring veterinarians to answer any questions or concerns. Takes detailed consult and referral information from referring veterinarians. Ability to multi-task and manage multiple incoming phone lines is crucial to this position. This position works a weekly schedule determined by the Business Office and the Specialty Services. No less than 3 State Holiday Shifts and 3 weekends On-Call per year are required.
Department Required Skills: Knowledge of MS Office products and/or Google Apps, email, fax and copy machines. Previous client service experience in a veterinary or medical setting preferred. Excellent verbal and written communication skills. Strong organizational skills.
Preferred Experience, Skills, Training/Education: N/A
Necessary Licenses and Certifications: N/A
AA/EOE: NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.
Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. If highest degree is from an institution outside of the U.S., final candidates are required to have their degree verified at "www.wes.org":http//wes.org. Degree must be obtained prior to start date.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.