IT - Media Services Supervisor

Location
97280
Posted
Jan 29, 2018
Institution Type
Community College


IT - Media Services Supervisor

Portland Community College


Requisition Number: 09261

Location: Sylvania Campus

Address: 12000 SW 49th Avenue, Portland, OR

Hours of Work: Varies

Position Status: Management; Level J; Full-time; Exempt

Starting Salary Range: $60,429 to $87,621 per year (see "Additional Posting Information" section for details)

Job Close Date: For Best Consideration Apply by February 23, 2018

Job Summary:
Portland Community College is seeking a Media Services Supervisor for our Information Technology Department.

Under the direction of an Information Technology Division Manager, supervises the day-to-day operations of the Media Services area within Technology Solutions. Contributes to the development, recommendation, and administration of policies, procedures and processes in support of assigned functional area within the department. Responds to inquiries from College departments and/or external agencies and supervises a work group of at least two employees.

PCC Benefits

PCC offers a comprehensive benefit package designed to provide employees and their families, including domestic partners, with a access to a broad range of benefit options. Includes Health, Dental, and Vision options, Group Life, Auto and Home Insurance. Retirement and tax deferred 403B plans.

Paid Leave:
14.67 hours of Vacation leave per month
1 day of Sick Leave per month
11 Holidays
3 additional Personal Leave days per year

Additionally, PCC provides a tuition waiver for you, your spouse/domestic partner, and children under 24 years of age, as well as tuition reimbursement for full-time employees at other accredited institutions.



Responsibilities/Duties:
- Plans, organizes, maintains, and manages the processes and operations of an assigned functional area within Technology Solutions consistent with the direction set by the Information Technology Manager. Supervises the activities of assigned functional area to include: planning, implementing, administering and evaluating projects and services impacting College operations from a Technology Services perspective.
- Supervises a work group of paraprofessionals and/or technical support staff. Hires, evaluates, trains, disciplines and recommends dismissal of staff as necessary.
- Develops, recommends, and administers policies, procedures, and processes in support of Technology operations in assigned functional area of responsibility; implements and monitors compliance with approved policies, procedures, and processes.
- Participates in the development of standards and procedures for technology purchases and the utilization of outside vendors. Solicits, provides input into, and makes recommendations for the purchase of enterprise-wide technology solutions. Manages leased and purchased hardware and software.
- Collects and analyzes a variety of complex data and information. Performs analysis and summarizes findings in applicable reports or other communication mediums.
- Prioritizes work and coordinates activities between applicable campus site(s) and District information technology services department.
- Participates in District-wide strategic and tactical planning to coordinate the delivery of products and services. Evaluates technology, sets standards, and makes appropriate recommendations for purchase and implementation. Provides project management for applicable technology deployments.
- Participates in the development of processes to track assets, manage and coordinate inventory, and/or performs other related activities. Works closely with vendor companies and other colleges and universities. Maintains vendor partnerships.
- Supervises and participates in the installation, configuration, troubleshooting, maintenance, and repair of applicable technologies and associated equipment.
- Participates in the development and administration of section budget; implements and allocates resources following budget approval; approves expenditures.
- Participates in/on a variety of meetings, committees, task forces, and/or other related groups to communicate information regarding college-wide technology services, programs, areas of opportunity, and/or other pertinent information as appropriate.
- Acts as a resource to other departments within the College in order to provide information on available resources, programs, and/or services.

Positions assigned to Media Services are also be responsible for:

- Planning, designing, coordinating, and managing classroom media technology, IP-based video, surveillance video, broadcast technologies, and event media support for College campuses and extended campus facilities, including new construction and renovations.
- Developing, maintaining, and distributing written standards for wiring, equipment spaces, learning spaces, and production labs, ensuring that all new construction and remodeling comply with college standards for wiring, conduit, equipment closets, and technology-equipped learning spaces.

Minimum Qualifications:
Minimum Qualifications
To be considered for this position, your application materials must show how you meet the following requirements (experience must be full-time equivalent):

- Associate's Degree in Computer Science or related discipline. Relevant experience may substitute for the degree requirement on a year for year basis.

- Three years work experience in complex systems design, programming and systems software and support. Successful completion of PCC LEAD Academy or a comparable external leadership training program may substitute for up to 6 months of lead or supervisory experience.

Important Knowledge and Skills

Knowledge of:
- Supervisory principles;
- Budgeting principles;
- Applicable information technology systems in assigned area of responsibility;
- Technological trends;
- Project management principles and practices;
- Analytical methods;
- Computers and applicable software applications;
- Customer service principles.

Demonstrated Skill in:
- Supervising subordinate staff;
- Preparing and/or reviewing reports;
- Providing customer service;
- Managing projects;
- Developing and monitoring budgets;
- Preparing reports;
- Analyzing problems, identifying alternative solutions, projecting consequences of proposed actions, and making recommendations in support of goals;
- Adapting to rapidly changing environments;
- Analyzing business problems and making recommendations based on findings;
- Communicating technical information to a non-technical audience;
- Diagnosing and resolving complex technology issues;
- Analyzing problems, identifying alternative solutions, projecting consequences of proposed actions, and making recommendations in support of goals;
- Monitoring legal and regulatory changes;
- Mediating conflict;
- Conducting negotiations;
- Maintaining confidentiality;
- Designing and developing program plans in assigned area of responsibility;
- Analyzing processes and making recommendations for improvement;
- Researching, analyzing, and applying relevant information to the development of information technology processes and programs;
- Coordinating activities with other internal departments and/or external agencies;
- Preparing a variety of reports related to operational activities, including statistical analysis;
- Developing, recommending, implementing, and monitoring policies, procedures, and work flow;
- Working with diverse academic, cultural and ethnic backgrounds of community college students and staff;
- Utilizing computer technology used for communication, data gathering and reporting;
- Communicating effectively through oral and written mediums.

Work Environment and Physical Requirements
Work is generally performed in an office environment with frequent interruptions and irregularities in the work schedule. No special coordination beyond that used for normal mobility and handling of everyday objects and materials is needed to perform the job satisfactorily.



Special/Preferred Qualifications:
1. Experience supervising technical staff in a complex and distributed environment.
2. Demonstrated ability to successfully communicate and collaborate with staff, faculty, students and vendors who may come from diverse cultural and racial backgrounds.
3. Experience developing, implementing and managing technology projects and project teams.
4. Familiarity with classroom multimedia and presentation technology, video conferencing, lecture capture, and live event support.
5. Experience with installation and support of complex audio and video systems.
6. Knowledge and experience of standard building construction practices in relation to planning and managing multimedia installations into new and existing building spaces.
7. Demonstrated knowledge of multimedia control systems, asset tracking, work assignment and business process management.
8. Experience producing both technical and non-technical documentation in support of service offerings including user manuals, help guides, wikis, and knowledge base materials.
9. Demonstrated use of analytics for report generation to help measure service management, staffing and budget.


When you apply, Please be prepared to attach a document with your responses to the following Required Questions:

1. Describe a time when you had to lead a large technology project. Discuss complexity, challenges and outcomes.
2. Tell us why we should hire you for this position.
3. Describe a project or operational area that you managed that did not meet stakeholder expectations. How did you handle the matter and maintain a strong working relationship with your peers, subordinates, and stakeholders?
4. Tell me about your experience supervising a diverse staff supporting classroom multimedia technology.


Additional Posting Information:
To apply for this position please submit the following:
1. Completed responses to the (4) Required Questions from the Committee - scroll to see questions below - (attach document)*
2. Completed online application
3. Cover Letter (attach document)*
4. Current Resume (attach document)*

* When you apply for the position, you will be given an opportunity to attach the above documents. They may be attached in either "Microsoft Word" or ".pdf" formats.

Notes to Applicants:
When you apply, Please be prepared to attach a document with your responses to the following Required Questions:


1. Describe a time when you had to lead a large technology project. Discuss
complexity, challenges and outcomes.
2. Tell us why we should hire you for this position.
3. Describe a project or operational area that you managed that did not meet stakeholder expectations. How did you handle the matter and maintain a strong working relationship with your peers, subordinates, and stakeholders?
4. Tell me about your experience supervising a diverse staff supporting classroom multimedia technology.

- Starting Salary Range is the minimum up to the mid-point of the full salary range. Placement generally will not exceed the mid-point of the range. Salary placement is determine based on qualifications, experience and internal equity.

- Upon hire candidate will be required to provide official transcripts for all degrees earned.

- Applicants selected for hire will be required to pass a criminal background check as a condition of employment.

- Portland Community College will hire only United States citizens and aliens lawfully authorized to work in the United States. All new employees will be required to complete the designated Immigration Service Employers Verification I-9 form.

- As an Affirmative Action, Equal Employment Opportunity institution, PCC is actively seeking qualified minorities, women, disabled veterans, veterans and individuals with disabilities to enhance its work force and to reflect the diversity of its student body. Applicants with disabilities may request accommodation to complete the application and selection process. Please notify Human Resources at least three (3) working days prior to the date of need.



Documents that must be associated with this posting:
Resume
Cover Letter
Responses to Required Questions

Documents which can be associated with this posting:


Full Time/Part Time: Full Time

How to Apply
For complete job description and application instructions, visit: jobs.pcc.edu

As an Affirmative Action, Equal Employment Opportunity institution, PCC is actively seeking qualified minorities, women, disabled veterans, veterans and individuals with disabilities to enhance its work force and to reflect the diversity of its student body. Applicants with disabilities may request accommodation to complete the application and selection process. Please notify Human Resources at least three (3) working days prior to the date of need.




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