University Ombuds and Director of the University Ombuds Office
Position Type: Permanent Staff
Department: University Ombuds Office - 201100
Appointment Type: EHRA Non-Faculty
Vacancy ID: NF0002918
Position Summary: University Ombuds for the University of North Carolina at Chapel Hill and Director of the University Ombuds Office Responsibilities of the Position The University of North Carolina at Chapel Hill is seeking to fill the position of University Ombuds and Director of the University Ombuds Office. This is a full-time EHRA Non-Faculty position. The Ombuds reports directly to the Chancellor of the University. The Office of the Ombuds provides a confidential, neutral, informal, and independent resource that serves all members of the campus community. The ombuds is available to discuss any dispute, issue, or concern related to the visitor's membership in the University community. The ombuds is not an advocate for any individual or for the University; the ombuds is an advocate for policies and processes that are designed to provide fair and equitable treatment for everyone. The University Ombuds Office does not replace any formal process of the University, including any grievance procedure, and the ombuds does not participate in any formal process. The Ombuds has no authority to establish, change or set aside University rules, policies, or management decisions. Communicating with the Ombuds does not put the University on notice of a problem or complaint. In working with visitors, the Ombuds will: Listen to concerns and problems Gather information Explain University policies and procedures. Open avenues of communication. Communicate with individuals and units across cultures. Develop and offer options to visitors. Provide coaching so that visitors can advocate for themselves Refer visitors to other appropriate campus resources. Conduct facilitated conversations with willing visitors. Accommodate visitors working all shifts at the university, which often requires being available outside normal business hours. Operate at all times with the highest level of integrity and respect for every individual. The Ombuds also provides information, identifies trends and challenges, and may make recommendations to appropriate decision makers while respecting visitor confidentiality. The Ombuds will collaborate with other campus entities when appropriate. The Ombuds will help others improve the campus climate so that the University is an excellent place to work, study, live, and play for everyone. As Director of the Office, the ombuds is responsible for developing, implementing, and monitoring the plans, goals, budget, and operations of the Office. The Director is responsible for the budget and the hiring, supervision, evaluation, and professional development of all staff. The Director will create and execute a communications plan to promote awareness and understanding of the Office. The Director is also expected to represent the Office in campus activities and with other campus entities; the Director may delegate this responsibility. The Ombuds and all Office staff members are expected to practice in accordance with the Code of Ethics and Standards of Practice of the International Ombudsman Association.
Application Deadline: 02/28/2018
Education Requirements: This position requires experience as an ombuds or in a related profession with and understanding of and experience in conflict resolution. An advanced degree is required. At least five years of experience is strongly preferred as is relevant administrative experience.
Qualification and Experience: In addition, candidates must: - have outstanding oral and written communication skills - be able to communicate effectively with individuals and groups at all levels of the University's diverse and vibrant community - have the ability to effectively facilitate meetings - have the ability to identify and explain systemic issues to administrators - have excellent problem-solving skills and the ability to gather, analyze, and synthesize information - have a reputation for integrity and sound judgment - have the desire and ability to serve in an exclusively advisory position with no formal authority and minimal need for public acknowledgement - support the mission of the University
Equal Opportunity Employer: The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.
Department Contact Name and Title: Meredith Tozzer
Department Contact Telephone Number or Email: [email protected]