Assistant General Manager of Technology
Job Description Summary: Job ID: 5205 - Unclassified - FT (Salaried)
This position assists with the planning and supervision of the Campus Store Technology areas to include: Cellular Services, Computer Remediation/Repair, Repair Sales, and Customer Service.
Duties/Physical Demands: Enforces/Coaches to University and Departmental Policies, procedures, work rules, performance standards, and codes of conduct at the Miami University Campus Store, with direct attention within specified working areas.
Service designated systems, provide ongoing guidance to the support team, and assist in the creation and success of a warranty and non-warranty hardware support center. Organize and maintain work tickets and provide excellent customer service and responds to customer inquiries.
Maintain perpetual inventory process. Manages all deliveries of merchandise, maintains accurate inventory with use of software. Addresses facility and equipment issues within the units.
Work cooperatively with local support providers and other partner units in planning effective support. Communicate and offer support with materials that build awareness and understanding of future changes in processes and technology to relevant areas of oversight.
Coordinates on-the-job training, maintenance of all specified certifications, as well as customer service training for all direct reporting staff, and provides feedback.
Implements and directs special sales/events in conjunction with the General Technology Manager.
Reviews metrics against set targets and works with full time and student staff to adjust to meet those goals.
Will establish processes and procedures for daily activities and be responsible for holding staff to these standards.
Will need to be knowledgeable to be able to direct staff and customers to solutions relative to varied situations for hardware, software, cellular and in general purchasing situations. Can guide and direct special orders and address concerns for all departments supervised.
Lifting and moving of merchandise no more than 50 lbs
Minimum Qualifications: Must have excellent written and verbal communication skills, retail and supervisory experience, customer services skills, ability to work independently and make decisions, and ability to provide leadership.
An Associates Degree or an equivalent combination of relevant education and/or experience of 1-3 years.
OEEO Statement: The University is committed to equal opportunity, affirmative action, and eliminating discrimination and harassment. Miami University does not discriminate on the basis of age, color, disability, gender identity or expression, genetic information, military status, national origin, pregnancy, race, religion, sex, sexual orientation or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations/or disabilities related to employment should be directed to [email protected] or 513-529-3560. Miami University's Annual Security and Fire Safety Report with information on campus crime, fires, and safety may be found at: http://miamioh.edu/campus-safety/annual-report/. Hard copy available upon request. A criminal background check is required. All campuses are smoke and tobacco free campuses.