Admissions Assistant III
Admissions Assistant III
Requisition Number: STFR004317
Division/College: Enrollment Management
Location: Boston Main Campus
Full-time/Part-time: Full Time
The Admissions Assistant provides reception coverage and front-line customer service for the Undergraduate Admissions office. They will be the first point of contact for many guests who arrive to the office or reach out to the office, whether they are prospective students, applicants, parents, guidance counselors, colleagues from other offices, or the President of the University. This staff member will assure that all questions are properly addressed and make sure their needs are taken care of. This includes, but is not limited to, greeting guests and answering general inquires, assisting with guest hospitality and directional assistance, ensuring cleanliness of the lobby as well as the conference rooms, scheduling the spaces, and printing daily up-to-date calendars for the full staff. As well as assisting with calendaring for the space itself, this role will be secondary assistance with calendaring for the EMLT within the office. Calendaring will also include assisting booking other space on campus for Admissions staff usage when our space is booked. Screens, sorts and distributes mail; may respond to routine correspondence. Will provide assistance with photocopying, faxes, or collates material for meetings held by leadership within the office. Will provide the Administrative Assistant secondary inventorying, focusing on maintaining the materials within the front lobby, but also when taking care of end of day closing responsibilities will check the rest of the office space as well. This staff member will ensure the Counselor of the Day calendar is kept up-to-date with Senior Associate Director for Visitors Services and Senior Associate Director of Admissions. Helps maintain adequate staff coverage for reception area as well as proper reception protocol for the Admissions Office. This role requires strong knowledge of Department and University policies and procedures.
The Admissions Assistant is responsible for timely and accurate responses within the general and International Admissions email queues. Provide exceptional customer service to prospective students, applicants, parents, and guidance counselors regarding the students' application information and status. Alongside the email queues, they will be able to assist in document matching, SAT, ACT, TOEFL score finding within Admitware, and verifying the applicant's CEEB code is accurate. Will need to be detail-oriented to ensure data accuracy of student's files in multiple Admissions databases, as well as assuring application materials are complete and accurate. This will mean keeping up-to-date with updates from the Admissions team and the changing polices and assignments. They will work closely with staff to create and edit templates to streamline customer service across the office. They will be able to provide their manager with suggestions and recommended solutions (via written documentation) as it pertains to enhancing customer service processes. They will enter Inquiry and Group Tour cards as well as prospect data from the email queues into Admissions inquiry system. Assist with training new staff, student workers and temporary workers.
High school diploma required, Associate’s Degree preferred. 2 years’ experience in customer service related position. 1-2 years of Undergraduate Admissions experience preferred. Must have exceptional written and oral communication skills with colleagues and outside contacts as well. Must be able to multi-task and work independently to manage responsibilities. Must have experience training new staff, temporary staff, and student workers. Must be able to effectively communicate issues or problems to immediate supervisor and managers. Strong computer skills necessary (Microsoft suite), experience with both PC and Apple products preferred.
To be considered for this position please visit our web site and apply on line at the following link: [email protected]
Northeastern University is an Equal Opportunity, Affirmative Action Educational Institution and Employer, Title IX University. Northeastern University particularly welcomes applications from minorities, women and persons with disabilities. Northeastern University is an E-Verify Employer.