Dispatcher - Full-time

Elmhurst, Illinois
Jan 24, 2018
Institution Type
Four-Year Institution

Elmhurst College, an equal opportunity employer, seeks candidates with demonstrated ability to contribute positively to a multicultural campus community. Elmhurst College offers more than 60 undergraduate majors, 17 graduate programs, degree-completion programs for busy adults, and the acclaimed Elmhurst Learning and Success Academy for young adults with developmental disabilities. Elmhurst College is one of the Top 10 Colleges in the Midwest, according to U.S. News & World Report; and U.S. News, Money and Forbes magazines consistently rank Elmhurst as one of the Midwest’s best values in higher education. Recruiting and retaining a diverse workforce is a critical component of the College’s mission, vision and core values. Our commitment stems from the belief that an institution of higher learning is enriched by the presence of diversity. Elmhurst College is an EO Employer. Elmhurst College prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, national origin, gender, sexual orientation, religion, age, creed, ancestry, veteran status, marital status, disability, or any other characteristic protected by law.

Job Summary:

To reliably and effectively function as the in-office Campus Security representative, answering calls for service and communicating with patrol staff, Facilities Management personnel, Residence Life and other offices. Monitor alarms, access control and video security systems, and use those systems to retrieve information in a timely manner. Maintain basic records associated with daily shift activities, and perform data entry of incident reports, parking records and other department information in an accurate and timely manner. In the event of an emergency situation, activate the College’s emergency procedures to protect life, prevent injury, protect property, and initiate emergency notifications.

Essential Functions:

1. Answer telephone calls and walk-up inquiries and requests for service.

 2. Communicate with Campus Security and Facilities Management personnel, by phone, radio and in-person, to resolve calls for service and emergency situations.

 3. Communicate with 911 personnel to request emergency assistance for police, fire and medical response to campus.

 4. Operate computer-based security systems, including video security system, access control/alarm system, emergency broadcast systems, fire alarm monitor, 911 call-alert computer, incident report database and dispatch call database. Use capabilities of these systems to monitor activity, respond to and manage emergency situations, and collect information to support routine and emergency information needs.

 5. Issue parking permits and maintain parking permit files and database.

 6. Perform data entry in the College’s main student/employee data system, and utilize the system to acquire information needed for routine and emergency purposes.

 7. Enter and proof information in incident reports. Electronically distribute reports according to department procedures.

 8. Interact with all members of the campus community, as well as parents and visitors, in a professional manner which reflects in a positive way on the department and College.

 9. Prepare reports on incidents which occur, and work orders on maintenance needed.

 10. Initiate emergency response procedures, and fulfill responsibilities in handling emergencies in accordance with department’s emergency procedures.

 11. Maintain positive working relationships with campus personnel and local emergency responders.

 12. Interact in a calm, professional and cordial manner with members of the campus community, including students, staff and faculty, as well as visitors to campus.

 13. Respond to telephone and walk-in inquiries. Be able to gather the appropriate information to assess the situation for the proper response and articulate necessary information to responding officers.

 14. Maintain accurate daily log of events.

 15. Perform occasional light administrative tasks.

Minimum Qualifications:

1. Experience as a public safety/911 or campus security dispatcher.

 2. High school diploma.

 3. Ability to speak clearly and be understood via radio and phone communication.

 4. Ability to read and understand and apply both written and verbal directives.

 5. Normal hearing, due to the heavy volume of telephone and radio communication, audible alarms, and duties requiring monitoring of police/fire/EMS radio traffic.

 6. Strong command of the English language.

 7. Ability to maintain calm and professional demeanor during stressful or critical situations.

 8. Ability to communicate department/College policies and procedures in a professional manner.

 9. Strong computer skills, including solid experience with Microsoft Office products.

 10. Comfortable with technical equipment to include, radios, scanners, electronic access control, fire panels and PC based programs.

 11. Ability to work varying shifts, as required to meet departmental requirements.

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