Associate Dean, OCE Administration, Finance and Enrollment Management

Job description

Job no: 493775
Position Type: Staff Full Time
Benefit Status: Benefited-Non-Union
Campus: UMass Lowell
Department: CE-Administration
Salary: Salary commensurate with experience and grade/range
Applications Open: Nov 01 2017
Applications Close: Open until filled

General Summary of Position:

The Associate Dean, OCE Administration, Finance & Enrollment Management assists the Dean, Online & Continuing Education in overseeing a 50 million dollar operation and performs financial analysis and strategic financial planning, enrollment management, and oversees the OCE functions of personnel management, academic standards and policies, quality assessment, advising, admissions, student relationship management and student support services for the Division. The Associate Dean also serves as primary liaison to various committees and functional offices of the University such as the Registrar's Office, Financial Aid Office, HR, The Solution Center, Office of Administration and Finance. The Associate Dean in collaboration with the Dean, formulates and implements policies and procedures related to functional areas under their supervision. In addition, the Associate Dean supervises and is responsible for academic programs offered at the Harbor Place Satellite Center in Haverhill, MA.

1.) Assists the Dean in overseeing and managing an over 50 million dollar annual budget by:

  • Overseeing Human Resources, Contract and Payroll functions for OCE
  • Providing financial analysis and strategic planning concerning enrollments relating to OCE multi-year plan
  • Identifying opportunities for creation of new non-state revenue for OCE
  • Working closely with the Office of Administration and Finance on OCE financials and budgets

2.) Responsible for Enrollment Management, Academic Standards and Policies for OCE by:
  • Managing enrollment for the Division's undergraduate and graduate courses offered throughout the year including Intersession and Summer School
  • Developing enrollment management strategies to maximize profit in the Division
  • Responsibility for the expansion of Summer School programs
  • Coordinating OCE course schedules with Faculty Program Coordinators and Chairs, the Registrar's Office, Graduate Faculty Coordinators and corporate managers
  • Overseeing "Assessment for Excellence Project", a quality assurance program for the Division
  • Assess quality in teaching and learning, by using course evaluations, management reports, exit interviews, executive summaries, and providing faculty convocations on the findings to be used in strategic planning
  • Forecasting enrollment trends and analyzing revenue streams

3.) Overseeing OCE Faculty and student support services by:
  • Managing the activities of the OCE Faculty and Student Support Center
  • Resolving faculty and student issues with the faculty Coordinators, the chairs and appropriate student services committees
  • Developing a faculty onboarding professional development program for adjunct faculty as it relates to OCE academic policies, grading and assessments
  • Working collaboratively with the Dean to conduct and implement annual reviews of faculty coordinators

4.) Oversee OCE Advising, Admissions and Student Relationship Management by:
  • Supervising the Director of Advising and Student Relationship Management
  • Monitoring OCE admissions activities that ensure enrollment conversion and retention
  • Directing and monitoring adherence and use of the university CRM tool by all advising and admissions staff, and others as appropriate

5.) Oversee OCE student support services by:
  • Supervising the Senior Associate Director of Academic and Student Support Services
  • Oversee the graduate degree clearance of all OCE students enrolled in associate and bachelor degree programs

Minimum Qualifications (Required):
  • Master's degree required
  • 10 years or more experience in higher education administration, preferably in continuing education, including administrative management and supervisory experience
  • Significant experience in budget preparation and analysis
  • Expertise in academic affairs, advising, admissions, student support services and financial and organizational administration
  • Demonstrated commitment to working with adult students, in the area of academic and student services
  • Ability to develop and maintain effective working relationships with faculty, staff, administrators, students and external constituencies
  • Strong track record in developing administrative and academic policies that contribute to the profitability of the Division (Example, drop/add policies, admissions policies, refund policies, etc.)
  • Significant experience in higher education in enrollment management, student services, and personnel management.
  • Strong problem-solving skills
  • Experience in an entrepreneurial driven operation
  • Able to work independently and meet tight deadlines

Additional Considerations:
  • A great deal of the work is of a confidential nature, also involving sound judgement
  • Knowledge of Data Driven Analytics a plus
  • Higher Education Teaching experience a plus
  • CRM experience helpful

Preferred Qualifications:

Doctorate preferred

Special Instructions to Applicants:

Initial review of applications will begin immediately and continue until the position is filled. However, the position may close when an adequate number of qualified applications are received.

Please include a CV and cover letter with your application.

The University of Massachusetts Lowell is an Equal Opportunity/Affirmative Action, Title IX employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, ancestry, age over 40, protected veteran status, disability, sexual orientation, gender identity/expression, marital status, or other protected class.





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Job No:
Posted: 1/23/2018
Application Due: 3/24/2018
Work Type: