Student Crisis Support Manager

San Mateo
Jan 22, 2018
Institution Type
Community College

Student Crisis Support Manager

San Mateo County Community College District

Posting Number: 2014547S

Department: Student Services SKY (DEPT)

Location: Skyline College

Position Number: 2C0282

Percentage of Full Time: 100%

Months per Year: 12

Salary Range: $93,576 (annual) - $118,524 (annual)

Position Type: Staff & Admin

General Statement:

San Mateo County Community College District values the principles of diversity and equity. We provide our students with a rich and dynamic learning community that embraces differences, emphasizing collaboration and engaging students in and out of the classroom, encouraging them to realize their goals, and to become critical thinkers and socially responsible leaders.

Under the direction of the Vice President of Student Services, the Student Crisis Support Manager is responsible for developing, implementing, managing, and evaluating programmatic components to assist students in crisis. The Student Crisis Support Manager is responsible for the college's education, training, and outreach programming related to the following programs that support students in crisis situations: CARES (Behavioral Intervention team), Threat Assessment team support, Title IX program support, and general education and training supporting student mental health, safety, and relationship violence. The Student Crisis Support Manager follows District policies and procedures consistent with federal, state, and local laws and regulations.

As part of the Student Services Leadership team, the manager is part of providing leadership and direction in providing comprehensive student support services that are rooted in “Students First” and contributes to Skyline College's commitment to equity and student completion.

Minimum Qualifications:

• A combination of education and experience equivalent to a Bachelor’s degree from an accredited institution
• At least two years of investigative experience and/or student support related to Human Resources, Equal Opportunity, Title IX, Clery Act, Campus SaVE Act, VAWA, Title VII of the Civil Rights Act of 1964, or Title II of the ADA
• Extensive interpersonal experience with people of diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds
• Demonstrated skill in respectful, sensitive, and discreet communication
• Experience making presentations and providing training to small and large groups of professionals
• Experience with leading the work of others to meet student needs and tight deadlines
• Experience with the use of a database and a variety of computer software to compose and prepare correspondence, reports, presentations, and other written materials
• Experience in setting up and maintaining confidential and other electronic and manual file systems
• Experience with research and compiling data for, formatting, and preparing statistical, financial and other reports
• Demonstrated skill in multi-tasking, prioritizing workloads, and working independently
• Demonstrated skill in oral and written communication

Knowledge, Skills, and Abilities:

1. Knowledge of Title IX, Clery, SaVE, VAWA, Title VII of the Civil Rights of 1964, Title II of the ADA, and other related EEO laws
2. Knowledge student development and crisis management
3. Knowledge and understanding of conflict resolution basics
4. Knowledge of research related to student services, relationship violence, mental health and safety, and emerging practices for supporting students in crisis
5. Knowledge and familiarity with FERPA and HIPAA regulations
6. Skill in investigation methods and techniques, including listening, identifying, eliciting, and distilling essential information needed to assess and resolve problems and issues
7. Skill in preparation of comprehensive complex reports
8. Strong interpersonal skills with the ability to remain neutral and objective; tolerate a high degree of ambiguity, and work with emotional individuals in a compassionate, professional, and courteous manner and to diffuse and manage situations involving intense conflict
9. Superior organization skills, including the ability to manage time and tasks effectively and meet deadlines
10. Demonstrated superior judgment in a variety of sensitive and confidential issues
11. Strong problem-solving, conflict resolution, and decision-making skills
12. Skill in the use of computers and Microsoft Office, including word processing, spreadsheets, e-mail, and databases
13. Experience providing training to employees and/or students
14. Ability to handle highly confidential information with discretion and tact with minimum supervision
15. Ability to follow detailed verbal and written procedures and instructions
16. Ability to effectively prioritize tasks in a fast-paced environment
17. High level of self-initiative with strong commitment
18. Skill in respectful, sensitive and effective public contact with people of diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds
19. Skill in oral communication, including public speaking
20. Skill in written communication
21. Skill in the use of a database and a variety of computer software to enter and track data and to compose, format, and prepare correspondence, reports, spreadsheets and presentations
22. Ability to interpret collective bargaining agreement language

Preferred Qualifications: • Graduation from an accredited institution with an emphasis in Student Support or Counseling • Experience in an academic setting investigating or supporting student conduct, sexual harassment, or misconduct issues • Experience with Title IX investigations • Experience with crisis management

Benefits: Benefits include paid holidays, vacation and sick leave. The District pays all or a portion of monthly medical plan premiums (depending on the coverage) and pays all of the monthly dental and vision plan premiums for employees and eligible dependents. Additional paid benefits include life insurance, salary continuance insurance, and an Employee Assistance Program. Classified employees participate in the Public Employees’ Retirement System, a defined-benefit retirement plan through the State of California. Optional tax-deferred 403(b) and 457 retirement plans are also available.

First Review Date: 02/09/2018

Open Until Filled: Yes

To apply, visit:

The San Mateo County Community College District is an Equal Opportunity Employer that seeks to employ individuals who represent the rich diversity of cultures, language groups, and abilities of its surrounding communities.


Similar jobs

Similar jobs