Graduation Specialist (Student Services Professional IV - Exempt), Recruitment #3232

Carson, California
The salary range for this classification is: $4,892 - $6,978 monthly.
Jan 22, 2018
Recruitment #3232
Institution Type
Four-Year Institution

Position Information

This is a full-time, permanent (probationary) position.  

Salary Range and Max Salary  

The application deadline is: Monday, February 5, 2018.
The salary range for this classification is: $4,892 - $6,978 monthly.  

Conditions of Employment  

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Possession of a valid Driver's License is required.  Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record.

Due to the nature of this position, the successful candidate is required to complete a background check prior to assuming this position.  

Campus Marketing Statement  

California State University, Dominguez Hills, was established in 1960 and is one of the 23 campuses that comprise The California State University system.  CSU Dominguez Hills is an urban, comprehensive public university that serves a culturally rich, diverse student body of over 12,500 students at the undergraduate and graduate levels.  Located on a 346-acre site in the South Bay portion of the greater Los Angeles metropolitan area, CSU Dominguez Hills has a highly pluralistic student body, which includes a significant number of non-traditional, working adult students as well as approximately 2,000 students enrolled in distance learning programs statewide.  The University, with its five Academic Colleges, has more than 300 full-time faculty members and is situated in an area characterized by an extraordinary heterogeneity of people, and an extensive array of high technology industries and professional services.  

Department Marketing Statement  

Department:  University Advisement Center

The University Advisement Center (UAC) provides is the general advising center for the  undergraduate student population, and UAC advisors work in collaboration with staff and faculty advisors in the departments and colleges to support CSUDH students.  The UAC is also the home base for students with undeclared majors, and provides specialized advising services for students on academic probation. The UAC connects students to majors, and assists students with planning and choosing their overall degree requirements including General Education and other general requirements, and helps students understand university policy. The UAC also provides comprehensive referrals to other campus resources and academic processes.  

Major Duties  

Under the general supervision of the Director, University Advising Center and in collaboration the Associate Vice President of Retention, University Academic Advising and Learning, the incumbent works in support of advancing the campus objectives of Graduation Initiative 2025 by designing and implementing strategic campus-wide retention and intervention programs to facilitate timely graduation and lifelong learning.  Manages campus-wide graduation interventions for junior and seniors through significant, frequent, and collaborative advising opportunities and experiences. Independently leads the Charge on to Graduation program through collaboration with UAC advisors and college-based faculty and staff advisors to plan, organize, and coordinate college based comprehensive, engaging high-impact learning experiences specifically designed to support juniors and seniors. Plans and executes bi-weekly Graduation Innovation Team (GIT) meetings.  Collaborates with faculty, staff, and administrators to increase our 4-year graduation rate by 2025 through identifying student challenges, using a preventative approach in documenting and solving problems impacting retention and graduation. The incumbent provides academic advisement and information on University policies, procedures, and graduation requirements to the undergraduate student population utilizing an advanced, developmental, problem solving approach, rather than a prescriptive application, to support students in retention, closing the achievement gap, and to facilitate timely degree completion. Conducts in-depth analysis of individual student and/or cohort problems that are highly sensitive and complex.  Reviews retention and graduation data within each specific cohort to identify data-driven common trends and errors resulting in failure to progress, and provides intrusive, solution-centered recommendations that result in persuasive changes to programmatic issues.  As a member of the GIT, the incumbent will employ high-level analytical skills and interpersonal skills in working on complex problems from the investigation and analysis stage through the solution and implementation stage. Will also identify roadblocks campus-wide, analyze complex problems (institutional, college, or departmental) that prevent student success and propose changes in policies that will support the success of all students to timely degree completion.  


Minimum Qualifications:
Required Education:  Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate course work in counseling techniques, interviewing and conflict resolution where such are job related.

Required Experience:  Possession of these knowledge and abilities is typically demonstrated through the equivalent to four years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems.

A masters degree in Counseling, Clinical Psychology, Social Work or a job related field may be substituted for one year of professional experience. A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling.

Required Knowledge, Skills, and Abilities:
Thorough knowledge of the policies, procedures and practices of the program area to which assigned or the ability to quickly acquire such knowledge. Familiarity with organizational structures and personnel issues. Extensive knowledge of PeopleSoft, EAB SSC and Smart Planner functionality.

Ability to:
-Work with a variety of professional staff, faculty, and students to carry out complex assignments without detailed instructions;
-Advise students individually or in groups on varied and complex matters and determine the appropriate course of action and proper techniques to utilize while engaged with individuals and groups in personal interactions of a sensitive nature
-Plan, coordinate and initiate actions necessary to implement administrative or group decisions or recommendations; analyze and define complex organizational, policy or procedural problems, collect and evaluate data, draw valid conclusions and project consequences of various alternative courses of action
-Independently plan work, take action, and assist students in solving problems.
-Use advanced statistics and research methods to collect, records, and interpret data as it relates to the UAC, advising methods, and the student population;
-Analyze complex queries and reports from PeopleSoft, and EAB SSC.
-Use judgment within the area of their expertise to creatively utilize existing procedures and to recommend solutions to problems for which precedents may not exist;
-Design, establish, and sustain new programs or initiatives.
-Establish and maintain effective, cooperative and harmonious working relationships in circumstances which involve the denial of requests or the necessity to persuade others to accept a different point of view.

Skill in:
-Using a personal computer to develop and maintain files.
-Utilizing PeopleSoft information systems to evaluate student success and/or roadblocks.
-Utilizing PeopleSoft information systems (Smart Planner, Requirement Reports) to accurately advise students.
-Utilizing computer based and interview information to accurately advise students.
-Utilizing advising contracts and petitions;
-Analyzing and addressing complex academic needs of students.
-Working with a culturally diverse student population as well as awareness of the needs of under-represented, non-traditional, and other student groups.

Additional Preferred Knowledge, Skills, and Abilities:
Teaching or classroom presentation experience with fairly large groups of young adults; experience in training others; excellent critical thinking skills, communication, and interpersonal skills.

Specialized Materials: The position activities may require the use of the following equipment, machinery, tools,vehicles or office equipment:
Personal computer (desktop with two monitors), and laptop; printer; facsimiles; copy machine.  


40%- In collaboration with campus wide departments, colleges, and registrars office, advancing the campus objectives of Graduation Initiative 2025

- Identifies and analyzes roadblocks to timely degree completion and proposes changes to policies (Institutional, College, and Departmental) to support student success and timely degree completion.
- Evaluate and analyzes student graduation rates for first-year cohort students' graduation rates in 4, 5, and 6 years, and transfer cohort students' graduation rates 2, 3 and 4 years.

- Identify, analyze, and evaluate current policies and procedures to reduce and/or eliminate barriers and roadblocks to graduation including graduation degree clearance, transfer credit, super seniors, major declaration and petitions. 

25%- Evaluates and oversees impact of campus-wide graduation interventions for junior and seniors through significant, frequent, and collaborative advising opportunities and experiences.

- Provides academic advisement and information on University policies, procedures, and graduation requirements to the undergraduate student population by utilizing an advanced, developmental, intrusive, problem solving approach, rather than a prescriptive application to in degree completion.

- Advises juniors and seniors on Title V California State Education Code, Chancellor's Office Executive Orders, and Campus Policies as they pertain to the university graduation requirements and provides accurate information regarding the university petition process.

- Ensures Student Advising Learning Outcomes (SALO) are achieved and measured through a wide variety of assessments.
- Serves as a liaison among students, Graduation Unit, University Advisement Center, Major Departments, and Student Information Services. 

25%- Responsible for formulating intervention policies and programs in collaboration with departments and faculty to plan and lead college based interactive transitional learning experiences designed to support juniors and seniors and facilitate timely degree completion. 

- Independently analyzes, designs, implements and evaluates campus-wide advising training for college faculty and staff advisors about current and new Title V California State Education Code, Chancellor's Office Executive Orders, Presidential Memos, Academic Affairs directives and Campus Policies. 

- Conducts ongoing analysis of deferred graduation data to identify common trends and errors resulting in graduation deferrals, and conducts regular presentations of data to administrators, colleges and departments.

5%- Leads the planning, execution, and delivery of student retention initiatives, and academic success transitional learning experiences.

- Conducts in-depth analysis of individual student and/or cohort problems that are highly sensitive and complex and makes recommendations for resolution.

5%-Other duties as assigned.  

To Apply Please Visit:  

To apply for this posting (Non-CSUDH Employees):
Step 1: Select and read the qualifications for the position you are interested in
Step 2: Click 'Apply Now' at the bottom of the screen
Step 3: Login or Register (Create Username and Password)
Step 4: Select apply with or without resume
Step 5: Provide contact information and answer required questions
Step 6: Click 'Submit'  

Closing Statement  

California State University, Dominguez Hills, is an equal employment opportunity employer, and is strongly committed to achieving excellence through a diverse workforce. The University actively encourages applications of all qualified individuals.

California State University Dominguez Hills is an Affirmative Action/Equal Opportunity Employer.  We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.   For more information or definition of these terms please visit,

Individuals with disabilities requesting accommodations under the Americans with Disabilities Act (ADA) may call the Human Resources Office at (310) 243-3771 or the Academic Affairs Personnel Services Office at (310) 243-3766.

Clery Act crime statistics for CSUDH are available at, or by calling University Police at (310) 243-3639.

Upon appointment all candidates must furnish proof of eligibility to work in the U.S.

The California State University is Smoke and Tobacco Free.  Smoking, Vaping and other Tobacco use are Not Permitted anywhere on University property.  Education Code 42356, CCR Title 5, Article 9

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