Program Services Coordinator - Dream Center



Program Services Coordinator - Dream Center



San Mateo County Community College District


Posting Number: 2014546S

Department: Counseling Services SKY (DEPT)

Location: Skyline College

Position Number: TBD

Percentage of Full Time: 100%

Months per Year: 12

Salary Range: $60,348 (annual) - $77,004 (annual)

Position Type: Staff & Admin

General Statement:

San Mateo County Community College District values the principles of diversity and equity. We provide our students with a rich and dynamic learning community that embraces differences, emphasizing collaboration and engaging students in and out of the classroom, encouraging them to realize their goals, and to become critical thinkers and socially responsible leaders.

Under the direction of the Director of SparkPoint and Career Services, the Program Services Coordinator for the Dream Center is part of the Counseling team within the Student Services Division. The Coordinator assists in the planning, coordination, and implementation of Dream Center services such as, but not limited to, special events and activities that support educational access and success of undocumented students and community members at Skyline College. In collaboration with campus partners, the Coordinator provides academic and personal assistance to undocumented students and community members. The goal of these resources is to support retention and student success initiatives, including but not limited to campus orientation and the development and implementation of high impact practices that assist undocumented students in persisting to graduation. The Coordinator performs highly complex professional student services work in reviewing difficult individual/group/organizational problems, developing and recommending courses of action, and implementing proposed solutions. The Coordinator will co-lead the SMCCCD Dream Center Task Force in order to achieve District-wide outcomes.

Public contact is extensive and can include students, staff, other educational institutions, community and business representatives, governmental agencies and the general public, for the purpose of exchanging program information and services. A high degree of judgment and the ability to work both independently and as a member of a team is required to adequately represent the college, the division and the program. The Coordinator is responsible for designing program components and services. Consequences of errors in judgment can be costly in public relations and in employee time; however, management controls limit the risk of more serious consequences. The Coordinator can lead the work of student assistants, and other staff as assigned.

Because services need to be available to evening students, the work schedule will include at least one day with hours into the evening.

Minimum Qualifications:

• A combination of education and experience equivalent to a Bachelor’s degree in business administration, sociology, human resources, psychology, ethnic studies, political science, or a closely related field
• Successful experience of increasing responsibility in an education, social services, human resources or related area
• Extensive public contact experience that has demonstrated respectful and sensitive communication with people at various levels within an organization who are diverse in their academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds
• Experience with program planning, implementation and evaluation
• Experience with training and leading the work of others
• Experience with research, formatting, assessment and preparation of data for reports and other materials
• Experience with the use of a variety of computer software to track and monitor data
• Demonstrated skills in oral and written communication, including public speaking
• Demonstrated skill in multi-tasking, prioritizing workloads, and working independently
• Demonstrated skill in working as part of a team

Knowledge, Skills, and Abilities:

1. Knowledge of specific program and related college services available to students and other potential participants
2. Knowledge of applicable and available community, business, governmental, and educational resources
3. Knowledge of current and historical legislation, news, and cultural issues related to the undocumented community
4. Knowledge of federal, state, District and institutional financial aid policies, procedures, guidelines, and required reports
5. Knowledge of federal, state, District and institutional programs, services, and other resources available to assist students and community members in SparkPoint, counseling, TRiO, CARE, EOPS, Veterans Services, eDisbursement, immigration procedures, employment, tutoring, enrollment, record keeping, and other areas
6. Skill in oral communication, including public speaking
7. Skill in written communication
8. Skill in short- and long-range program and event planning, program and event implementation, coordination, and evaluation
9. Skill in interviewing, assessment, and evaluation
10. Skill in sensitive, respectful, and effective communication with people who are diverse in their academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds
11. Skill in establishing and maintaining effective and efficient working relationships
12. Skill in research, compiling, and formatting a variety of data for reports
13. Skill in the use of Microsoft Office Suite and web-based content management systems
14. Ability to work effectively as part of a customer service team

Preferred Qualifications: Fluent in Spanish

Benefits: Benefits include paid holidays, vacation and sick leave. The District pays all or a portion of monthly medical plan premiums (depending on the coverage) and pays all of the monthly dental and vision plan premiums for employees and eligible dependents. Additional paid benefits include life insurance, salary continuance insurance, and an Employee Assistance Program. Classified employees participate in the Public Employees’ Retirement System, a defined-benefit retirement plan through the State of California. Optional tax-deferred 403(b) and 457 retirement plans are also available.

First Review Date: 02/12/2018

Open Until Filled: Yes

To apply, visit: https://jobs.smccd.edu/

The San Mateo County Community College District is an Equal Opportunity Employer that seeks to employ individuals who represent the rich diversity of cultures, language groups, and abilities of its surrounding communities.




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