Educational Opportunity Program Retention Advisor

Seaside CA
Jan 19, 2018
Institution Type
Four-Year Institution

Educational Opportunity Program (EOP) Retention Advisor

(Student Services Professional II)


Apply Today!  Open until filled.  Applications Screening Begins: Monday, February 5, 2018


Under the general supervision of the Director for College Support Programs and the daily work direction of the Educational Opportunity Programs Associate Director, the incumbent provides counseling and advising services to nontraditional students (low income, first generation, minority students and students with special needs) who are eligible for EOP.  Responsibilities include assessing the need for academic support services and monitoring the progress of an assigned caseload of students. The Retention Advisor also provides support services for new students, including orientation programs, academic prep programs, assessment and referral for basic skills course work and learning assistance services. The incumbent will work closely with faculty and other departments to accomplish program goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:

  1.  Provides personal, academic, and financial aid advisement for students, including academic skills assessment and assistance with: course selection, scheduling, educational planning, satisfactory academic progress requirements, financial aid eligibility and satisfactory progress requirements, and progress towards graduation.
  2. Uses an asset-based approach to develop and implement culturally-relevant educational programs and strategies for students who are first in their families to attend college, come from historically low-income backgrounds and under-resourced schools and communities. Collaborates with appropriate campus units to develop and implement study skills, career development, academic success and student leadership opportunities that build upon the strengths of EOP students to enhance academic and student success.
  3. Trains and supervises paraprofessional student staff.  Maintains good communication with peer mentors associated with 1st, 2nd and 3rd year students.  Assists with professional development activities during peer mentor meetings.
  4. Maintains appropriate documentation of services provided and manages electronic student file documentation for assigned caseload of students.
  5. Assists with developing and/or presenting workshops to 1st, 2nd and 3rd year students to support them through their academic transition towards upper division coursework.
  6. Assists in the development of program evaluation instruments, data collection, analyses and reporting of participant and program outcomes.  Assists in coordinating and participating in Summer Bridge.

Other Functions:

Performs other job-related duties and special projects as assigned.


Working knowledge of the practices, procedures and activities of the program to which assigned; general knowledge of the methods and problems of organizational and program management. General knowledge of research and interview techniques; and of the principles of individual and group behavior.

Ability to interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements; obtain factual and interpretative information through interviews; reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data; advise students individually and in groups on routine matters where required; recognize multicultural, multisexed and multi‑aged value systems and work accordingly; establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts; and, rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned. Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas.


Education: Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job‑related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year‑for‑year basis.

Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master’s degree in a job‑related field may be substituted for one year of the professional experience.


Knowledge of principles and practices of academic and financial aid advising.  Prior academic advising or student services experience in a public four-year university. Familiarity with Title V and CSU General Education requirements. Experience hiring, training, supervising, and evaluating paraprofessional staff.  Second language fluency.  Experience working with low-income and first-generation college students.  Working knowledge of FERPA and other federal regulations related to the release of educational records to third parties, general university policies and procedures, and academic program requirements. Highly desirable: Technical fluency with Microsoft Office, Oracle-PeopleSoft/CMS baseline system; Hyperion, or similar report generation software; and Google mail and calendaring.


A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with CSUMB.  Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for this position.

The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083  as a condition of employment.

This position will have a duty to report to the Campus Title IX Officer information pertaining to victims of sex discrimination, sexual harassment, sexual misconduct, dating/domestic violence, and stalking as required by CSU Executive Order 1095.

This position has been designated as a sensitive position with responsibility for the care, safety and security of people and/or credit card account information ;  responsibility or access/possession of building master or sub-master keys for building access; and access to and responsibility for detailed personally identifiable Level 1 confidential information about students, faculty, staff or alumni that is protected, personal or sensitive as defined in the CSU Information Security Data Classification Standards).

This position is required to comply with confidentiality requirements outlined in the Department of Education’s Family Educational Rights and Privacy and California’s Educational Code Chapter 13 regarding sensitive student issues.

This position is designated as a Campus Security Authority, will be required to participate in annual training, and to immediately forward to the Clery Compliance Officer all reports of Clery Act crimes brought to their attention.         

May require occasional evenings and/or weekend work.


Office environment with standard equipment and tasks. Position requires working at a computer and desk for extended periods of time.  May require travel between campus offices and off-campus locations.


Anticipated hiring salary in the low $4,000's/month.  For salary range info see:  CSU Salary Schedule.  CSUMB offers an attractive employee benefits package, CSU Benefits R04.  The University Corporation at CSU Monterey Bay also provides access to affordable campus housing, Employee Housing.


Week of February 19     Zoom Interviews                                                                                                         

Week of February 26     Campus Interview         


For full consideration, submit the required documents by 5:00 p.m. on the priority screen date listed above.  For assistance or if you require an accommodation, please call (831) 582-3389.  For computer/online access you may visit the Tanimura and Antle Family Memorial Library (map). 

CSU Monterey Bay is an Affirmative Action/Equal Opportunity Employer.  We consider qualified applicants for employment without regard to:  Age, Disability, Race or Ethnicity, Gender, Gender Identity or Expression, Nationality, Religion, Sexual Orientation, Genetic Information, Veteran or Military Status.

All employees must be eligible for employment in the U.S.





Similar jobs

Similar jobs