Director, Student Central (Loop & Campbell in Chicago)

Location
Chicago, IL
Posted
Jan 18, 2018
Administrative Jobs
Academic Affairs, Student Affairs
Executive Administration Jobs
C-Level & Executive Directors
Institution Type
Four-Year Institution
The Dean of Student Central is responsible for ensuring a positive student experience recognizing student needs and implementing the functional and group level strategies in support of student success. As an integral member of the Student Central group leadership team, reporting directly to the Group Director, this leader manages 8 – 10 Student Support Advisors located across multiple locations, and may manage an Assistant Director as well as Operations Support Coordinators. Leads day to day operations and handling of all student issues, as well as assessing and measuring the effectiveness of services provided. This leader exemplifies TEACH values and fosters a culture of CARE consistent with our mission, vision, and purpose.

    In conjunction with the Group Director of Student Central and Group President, ensures that objectives, plans, policies, practices and actions are consistent with the overall Student Central standard operating procedures. Analyze and manage to team performance metrics against the functional objectives for new, continuing and resuming students. Identifies strengths, opportunities and action plans for improvement, if needed, in support of driving vision and purpose and fostering colleague engagement. Communicates, trains and ensures compliant usage of Home Office technology, service and product related initiatives. Through daily and weekly observation, coaches, motivates and provides performance feedback to team members to foster a student-focused culture of CARE. Leads a team of Student Support Advisors as direct reports and manages the attraction, retention, performance and development. Executes the Group Student Central strategies by leading day to day operations of the team to ensure efficient delivery of services to students in accordance with Service Level Agreements. Identify triggers and trends across student populations indicating a need for proactive outreach to obtain a better understanding of challenges and successes utilizing Inspire for Advisor. Functions as a subject matter expert regarding all academic and Title IV programs, policies and procedures including institutional policies and federal and state regulations. Complies with applicable federal and state laws. Through effective scheduling, leads day to day operations of the team to ensure efficient delivery of services to students. Regularly evaluate phone care metrics to ensure availability of support for students, knowing when to adjust appropriately to balance student needs
Key Success Factors

Strategic Skills

    Makes good decisions; Most of the solutions and suggestions turn out to be correct and accurate when judged over time.

Personal and Interpersonal Skills

    Seen as a team player; easily gains trust and support of peers; Encourages collaboration; Can solve problems with peers with minimum noise Dedicated to meeting the expectations and requirement of internal and external customers. Acts with customers in mind; Gets first-hand customer information and uses it for improvements in services Blends people into teams when needed; creates strong morale and spirit on the team; Fosters open dialogue

Operating Skills

    Provides challenging stretch assignments. Holds frequent development discussions and is aware of each person's career goals. Sets clear objectives and measures; monitors process, progress and results

Courage:

    Deals with problem direct reports firmly and in a timely manner. Assembles talented staff; hires the best people available

Energy and Drive

    Can be counted on to exceed goals successfully

Organizational Positioning

    Effective in a variety of formal presentation settings Commands attention and can manage group process during the presentations Effective both inside and outside the organization, on both cool data and hot and controversial topics

Competencies

    Decision Quality Peer Relationships Developing Direct Reports and Others Managing and Measuring Work Confronting Direct Reports Hiring & Staffing Drive for Results Presentation Skills Customer Focus Building Effective Teams

Completes other duties as assigned.



    Bachelor's degree required, Master's preferred. At least 3+ years of relevant experience required. Multi-site or remote management preferred; experience in regulated environment preferred Knowledge of principles, practices, methodologies and procedures for student academic advising and financial aid. Ability to work a variety of office hours including evenings and weekends, on campus and remote. Working knowledge of Title IV

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Thank you for applying for this outstanding opportunity today.

PI100898192

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