Student Support Advisor I
Do you have a passion for guiding others to success, especially in Higher Education? In the role of Student Service Advisor with Chamberlain College of Nursing, you will be responsible for promoting student success through accurate and responsive advisement in the areas of academics and student finance. Reporting directly to the Manager Student Services on the campus, you will handle student issues and provide support and advocacy as needed for an assigned portfolio of students throughout their entire student lifecycle. You will have the opportunity to function as a role model for Chamberlain's values and help foster a culture of CARE consistent with our mission, vision and purpose.
- Support the new student intake process by working with admissions to answer incoming student questions, provide a thorough review of program and student costs as well as outlining all possible options to fund their education.
- Create and confirm an accurate financial plan by establishing timeframes to complete any application process to be financially prepared to start and stay in school. Continuously review student accounts to advise students on their financial eligibility.
- Using a high level of discretion and independent judgment, continuously evaluate the academic and financial plans throughout the student lifecycle and make appropriate adjustments to ensure successful student outcomes.
- Use appropriate systems and student data to confirm and track accurate enrollment, persistence and graduation information for assigned students. Document all interactions in the appropriate institutional systems.
- Analyze student data to identify triggers indicating a need for proactive outreach to obtain a better understanding of challenges and successes. Coach students to explore alternatives to overcome barriers to persistence or graduation. Make appropriate resource referrals when necessary.
- Collaborate with other departments and functional areas to deliver an optimal student experience from inquiry through to graduation.
- Maintain a thorough understanding of all academic and Title IV programs, policies and procedures including institutional policies and federal and state regulations. Comply with applicable federal and state laws.
- Identify opportunities and solutions that improve current methods and actively participate in a constantly evolving organization.
- Promote student self-service tools during advising sessions and new student orientation.
- Engage students through a variety communication channels, including video advising, inbound student calls and proactive outreach to students to deliver first contact resolution.
- Complete other duties as assigned.
- Bachelor's degree.
- Outstanding customer service skills with at least one year of customer service or related experience.
- 1 year or more of experience in Higher Education preferred.
- Ability to work a variety of office hours including evenings and weekends.
- High level of interpersonal, communication and problem solving skills.
- Ability to work independently, as well as function as part of a team.
- A self-starter with the ability to prioritize effectively.
- PC skills in Microsoft Office, Internet applications and database software.
- Experience with Student Financial Aid software application a plus.
- Eligible to obtain and maintain systems access to the NSLDS system (must not be in default of Title IV Federal aid).