Support Specialist

Cleveland, OH
Jan 13, 2018
Institution Type
Community College

diversity employer

Department Name Counseling

Campus or Location Western Campus

Vacancy Number PT093-18

Reports To Manager

Recruitment Type External/Internal

Job Category Support Staff

Position Type Part-Time

Union Position Union

Number of Openings 1

Job Description Summary

The Support Specialist role provides customer service and support for the Counseling, Psychological, and Access departments.

Job Responsibilities

Schedules appointments for counseling faculty

Greets and handles the check-in process for students

Screens walk-in requests

Answers questions and inquiries from students and prospective students

Notifies counselors of appointment arrival

Inputs and maintain student information in the scheduling and reservation system (SARS)

Removes holds in the Banner System associated with counseling services

Prepares orientation documents and assists Manager with new student orientation check in

Provides administrative support to counseling

Conducts phone calls for new student orientation sessions as well as campus and College-wide student initiatives

Inputs, retrieves, scans and images documents into the Banner system

Enters counselor schedules as needed

Participates in cross-training and technology training within the Counseling Department

Attends professional development workshops

Performs other duties as assigned within the scope of the job classification and assigned grade

Required Qualifications

High School diploma or GED

Minimum of two years of demonstrated clerical experience in an office environment

Possess excellent written, verbal and interpersonal communication skills

Possess strong organizational, time-management and problem solving skills

Possess basic-level proficiency with Microsoft Word or equivalent software

Ability to work accurately with great attention to detail

Possess excellent organizational skills

Possess excellent customer service skills

Demonstrated experience working in a high volume customer service atmosphere

Possess sensitivity to respond appropriately to the needs of a diverse population

Preferred Qualifications

Associate's degree

Demonstrated experience with the Banner System

Demonstrated experience working in a higher education environment

Work Schedule

The work schedule consists of the ability to work hours Monday through
Friday from 8:30AM to 7:00PM timeframe, including some weekend shifts.
The incumbent will be required to work one of the two shifts offered in the

Target Hiring Rate/Salary Minimum of $15.78/per hour]

Special Note

This is a Part-time (1199/ SEIU ) Bargaining Unit position, Grade 05. Full time (1199/ SEIU ) bargaining unit employees at Cuyahoga Community College will be considered first for vacant positions.

Posting Open Date 01/12/2018

Posting Close Date 01/19/2018

Open Until Filled No

For full consideration, apply by this date 01/19/2018

Special Instructions to Applicants

During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments.

Affirmative Action Statement

Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Are you a part time SEIU District 1199 bargaining unit member at Cuyahoga Community College?
    • Yes
    • No
  2. * Do you possess a minimum of a High School diploma or GED?
    • yes
    • no
  3. * Do you have a minimum of two years of demonstrated clerical experience in an office environment?
    • yes
    • no
  4. * Do you possess excellent written, verbal and interpersonal communication skills AND strong organizational, time-management and problem solving skills?
    • yes
    • no
  5. * Do you possess basic-level proficiency with Microsoft Word or equivalent software?
    • yes
    • no
  6. How did you learn of this position?
    • The Cleveland Plain Dealer
    • Tri-C web site
    • Tri-C employee referral
    • LinkedIn
    • City News
    • Search Firm/Agency
    • Other publication
    • Other web site
    • Career Fair
    • Conference

Required Documents
  1. Cover Letter
  2. Resume/Curriculum Vitae
Optional Documents


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