Department Name Counseling
Campus or Location Western Campus
Vacancy Number PT093-18
Reports To Manager
Recruitment Type External/Internal
Job Category Support Staff
Position Type Part-Time
Union Position Union
Number of Openings 1
Job Description Summary
The Support Specialist role provides customer service and support for the Counseling, Psychological, and Access departments.
Schedules appointments for counseling faculty
Greets and handles the check-in process for students
Screens walk-in requests
Answers questions and inquiries from students and prospective students
Notifies counselors of appointment arrival
Inputs and maintain student information in the scheduling and reservation system (SARS)
Removes holds in the Banner System associated with counseling services
Prepares orientation documents and assists Manager with new student orientation check in
Provides administrative support to counseling
Conducts phone calls for new student orientation sessions as well as campus and College-wide student initiatives
Inputs, retrieves, scans and images documents into the Banner system
Enters counselor schedules as needed
Participates in cross-training and technology training within the Counseling Department
Attends professional development workshops
Performs other duties as assigned within the scope of the job classification and assigned grade
High School diploma or GED
Minimum of two years of demonstrated clerical experience in an office environment
Possess excellent written, verbal and interpersonal communication skills
Possess strong organizational, time-management and problem solving skills
Possess basic-level proficiency with Microsoft Word or equivalent software
Ability to work accurately with great attention to detail
Possess excellent organizational skills
Possess excellent customer service skills
Demonstrated experience working in a high volume customer service atmosphere
Possess sensitivity to respond appropriately to the needs of a diverse population
Demonstrated experience with the Banner System
Demonstrated experience working in a higher education environment
The work schedule consists of the ability to work hours Monday through
Friday from 8:30AM to 7:00PM timeframe, including some weekend shifts.
The incumbent will be required to work one of the two shifts offered in the
Target Hiring Rate/Salary Minimum of $15.78/per hour]
This is a Part-time (1199/ SEIU ) Bargaining Unit position, Grade 05. Full time (1199/ SEIU ) bargaining unit employees at Cuyahoga Community College will be considered first for vacant positions.
Posting Open Date 01/12/2018
Posting Close Date 01/19/2018
Open Until Filled No
For full consideration, apply by this date 01/19/2018
Special Instructions to Applicants
During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments.
Affirmative Action Statement
Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution
Required fields are indicated with an asterisk (*).
- * Are you a part time SEIU District 1199 bargaining unit member at Cuyahoga Community College?
- * Do you possess a minimum of a High School diploma or GED?
- * Do you have a minimum of two years of demonstrated clerical experience in an office environment?
- * Do you possess excellent written, verbal and interpersonal communication skills AND strong organizational, time-management and problem solving skills?
- * Do you possess basic-level proficiency with Microsoft Word or equivalent software?
- How did you learn of this position?
- The Cleveland Plain Dealer
- Tri-C web site
- Tri-C employee referral
- City News
- Search Firm/Agency
- Other publication
- Other web site
- Career Fair
- Cover Letter
- Resume/Curriculum Vitae