Senior Manager, Billing & Collection, School of Dental Medicine

Boston, Massachusetts
Jan 12, 2018
Faculty Jobs
Health & Medical, Dentistry
Institution Type
Four-Year Institution



Tracking Code 9084/J2017 Job Description

The Senior Manager of Billing & Collections reports directly to the Director of Clinical Finance and is responsible for the billing and collection activities related to self-pay and insurance accounts receivable.

This position directly supervises the Billing and Claims Manager and associated financial coordinators responsible for claims submission, payment processing, denial management, collections, and other financial responsibilities related to insurance programs. Also, this position directly supervises the Collections Specialist responsible for patient-related billing and the management of the associated accounts receivable. As such, the Senior Manager of Billing & Collections is responsible for developing measurable criteria to evaluate staff performance and monitoring progress, taking corrective action(s) where necessary to ensure efficient and effective operations, providing periodic updates to the Director of Clinical Finance.

Ensure that the clinical finance department is operating efficiently and effectively by monitoring the progress of direct reports, including establishing measurable outcomes, periodically running reports to determine where corrective action plans are necessary. Further, providing periodic updates to the Director of Clinical Finance on these outcomes as well as assessment of departmental needs. This portion of the role is imperative as the Senior Manager is expected to act independently, providing updates to or asking for guidance from the Director of Clinical Finance when support is needed. It may also include the need to step in and resolve issues that cannot be resolved directly by the staff.

Oversee all aspects of BUGSDM’s participation with insurance companies, including: (1) serving as a liaison; (2) researching additional programs for which BUGSDM may qualify to participate; (3) aiding the Director of Clinical Finance in developing and maintaining relationships with the participating programs; (4) provider credentialing; (5) managing the entire claim submission and payment process for these programs; (6) establish and manage claim denial prevention process; (7) developing dashboards and monitoring these metrics to ensure optimized financial operations are in place.

Collaborate with the Director of Clinical Finance, Director of Clinical Operations, and other stakeholders for development and implementation of policies and procedures to maximize revenue and optimize collections. This includes: (1) documenting policies and procedures; (2) communicating the policies and procedures to stakeholders; (3) developing training materials to assist in the successful implementation of the policies and procedures; (4) identifying methods for enforcing these polices and procedures; and (5) identify and develop measures to ensure effectiveness of policies and procedures.

Other duties as needed by the Director of Clinical Finance, including participation on special projects.

Required Skills

Bachelor's degree required. Degree in Business Administration, Accounting or relevant field of study is strongly preferred. 
5+ years of experience with insurance claims/ billing/payment exposure required. Experience in the health care industry, with dental experience preferred.
3+ years of experience supervising staff is required

Candidate must have thorough knowledge of the insurance billing process, including claims creation, industry charge codes, documentation required for timely filing of claims, processes to resolve denied claims, appropriate adjustment of fees based on insurance contracts, and final resolution of claims and payment.

Candidate must also have knowledge of credit and collection procedures and methodology, computerized billing procedures, and all types of insurance plans and policies (Mass Health, BCBS, Delta Dental, etc.).

Demonstrated organizational and prioritization skills.

Process improvement-minded; Ability to enhance and develop performance by analyzing current data and processes.

Proficient with technology; Ability to utilize Microsoft Office applications, databases, medical software and internet applications.

Customer Service Skills; Ability to provide high level of customer service to patients.


We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor