Director of Accessibility Services

Job description

About Mills College:

Located in Oakland, California, in the heart of the San Francisco Bay Area, Mills College is a liberal arts college for women and gender non-binary students, with graduate programs for all genders. Consistently ranked one of the top masters universities and one of the best value colleges in the West by U.S. News & World Report, Mills also has been named one of the Best Colleges in the nation by The Princeton Review. The Mills experience is distinguished by small, interactive classes, one-on-one attention from exceptional faculty, a culture of creative experimentation, and cutting-edge interdisciplinary learning opportunities which empower students to make a statement in their careers and communities. As one of the most diverse liberal arts colleges, we have a strong record of academic success with first-generation students, students of color, Latinx students, LGBTQ students, and other underrepresented students.

Mills College encourages diversity in hiring and particularly welcomes applications and nominations from women, gender non-binary individuals, and minorities. Mills College seeks to recruit and retain a diverse workforce as a reflection of our commitment to equity, inclusion, and social justice and our desire to maintain the excellence of our faculty. In so doing, we offer our students not only the opportunity to learn about varied disciplines but to engage with diverse perspectives and ways of knowing and learning. For more information, please visit

Job Description:

Reports to: Associate Dean of Students
Supervises: Part-time staff and student employees

Summary of Position:
The Director of Accessibility Services serves as an integral part of Student Access and Support Services (SASS). This individual is responsible for directing the delivery of accommodations and support services to students with a range of disabilities, both in and outside the classroom. This position plays a pivotal role in providing integration of students with disabilities into the Mills College community. SASS provides a wide range of legally and professional required services to students with accommodations. Over 35% of the Mills student community utilized these services ranging from note-taking and readers and adaptive technology support to testing coordination. This is a high volume, high intensity position that requires daily interactions with students who may feel distressed.

Essential Job Functions:

  • Function as a resource expert in disability as it relates to a students education and access.
  • Manages and maintains a caseload of students. Determines appropriate academic accommodations and auxiliary services based on provided medical documentation
  • Lead the Divisional efforts to build relationships with students and faculty to ensure we are meeting the needs of our campus community
  • Direct all accommodation needs with faculty and Mills staff when accommodations issues arise and manage the conflict resolution process between students and faculty
  • Provide training for the Mills Community on ADA principles and best practices for accommodations.
  • Provide support services to ensure the academic success, retention, and graduation of students with disabilities
  • Supervise the scheduling and coordination related to students and faculty in order to set up exam accommodations.
  • Manage test proctoring system and accommodation related Testing Center
  • Oversee the Emotional Support Animal and Service Animal process and work closely with Housing and Dining Services to ensure students, their animals, and the campus communities needs are meet.
  • Direct the note taker/reader/scribe employees through the hiring and supervision
  • Purchase and track utilization of adaptive and assistive technology in collaboration with Associate Dean
Additional Duties and Responsibilities:
  • Track accommodation expenses and reconcile monthly budgets
  • Participate in the Mills CARE team, and other committees as required.
  • Support the mission and goals of the Division of Student Life including some evening or weekend work during peak times of the year

Required Knowledge, Skills, and Abilities
Knowledge of:
  • Exceptional Customer service experience in a fast-paced office environment
  • Student centric practices; problem analysis and problem-solving
  • Microsoft Office (especially Excel)
  • Disability related laws including, but not limited to, the Americans with Disabilities Act (ADA) of 1990, as amended, Section 504 of the Rehabilitation Act of 1973, the Federal Fair Housing Act, and Office of Civil Rights (OCR) rulings
  • Understanding of all the components of auxiliary services including alternative formats and accessible technology
  • Understanding and experience with institution grounded in a social justice mission orientated foundation
Skills and Abilities:
  • Interpersonal skills, discretion, confidentiality, patience, diplomacy and courtesy
  • A commitment to personal learning and continued growth around areas of race, gender, power and privilege
  • Oral, written and organizational skills with attention to detail/accuracy
  • Exercise appropriate initiative
  • Time management skills and ability to handle multiple projects requiring independent execution.
  • Work under pressure and deadlines
  • Build positive relationships with various constituencies of the Mills diverse, multi-cultural community
  • Demonstrate skills in problem identification, sound judgment, transparent decision making, critical thinking, and creative problem solving
  • Experience training others on reading and interpreting medical documentation, determining ADA accommodations and adjustments, and disability law
  • Ability to update skills on a continual basis and complete appropriate training and certifications
Education and Training:
  • Bachelors degree AND 3+ years of experience in a similar setting, Masters degree preferred.
  • Experience working with the Americans with Disabilities Act (ADA) and Section 504 as it relates to academic services in higher education.
  • Experience with evaluating disability documentation, including psychoeducational, psychological and medical evaluations.
  • Experience working with disability services in education or applicable area.
Physical, Mental and Environmental Demands:
  • Work primarily involves sitting for long hours and using office equipment.
  • The incumbent may spend hours on the computer entering data which requires attention to detail and high levels of accuracy.
  • Work often requires bending to adjust or work with office equipment.
  • The incumbent will be located in a busy, open office area. Interruptions and meeting with a variety of people will be required on a regular basis.
This position description is not intended to contain a comprehensive list of activities, duties, or responsibilities. Additional duties may be assigned based on business operational needs.

Additional Information:

This is a full-time exempt position. Salary is commensurate with experience, ranging from $55,000.00 to $58,000.00 per year, and includes an excellent benefits package including medical/dental/vision/life/LTD insurance/403(b) retirement plan, 22 days of vacation, 12 sick days and 10 paid holidays annually. Staff members also receive free admission to campus events, use of the pool, fitness center, and tennis courts. Tuition remission is also available after an introductory period. Pet insurance, long-term care insurance and legal-assistance insurance are available as voluntary benefits.

Mills College does not permit discrimination based on pregnancy, childbirth or related medical conditions, race, religious creed, color, national origin or ancestry, physical or mental disability, medical condition, marital status, age, sex, sexual orientation, or gender identity. For more information on Mills non-discrimination policy, please go to

Application Instructions:

To apply, please submit the following at
  • resume
  • cover letter and
  • contact information for three references
Review of applicants will begin immediately; applications will be accepted until the position is filled.





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Job No:
Posted: 1/8/2018
Application Due: 4/13/2018
Work Type: