Student Resource Navigator

Dutchess Community College
Poughkeepsie, New York
Dec 22, 2017
Institution Type
Four-Year Institution

Student Resource Navigator



The Student Resource Navigator (SRN) will establish a campus DCC Cares Center to serve as a hub to help students negotiate access to campus and community resources for behavioral, financial and social service needs as well as emergency relief funds. The SRN will provide assessment, case management, and follow-up support services and referrals to community services providers and college specific resources for students who are experiencing non-academic difficulties that may impede their persistence and academic success. Specifically, the SRN works with, supports, and connects students to resources; develops preventative identification, education and response strategies; and tracks student outcomes. The SRN collaborates and coordinates with the DCC CARES Advisory Committee and is a liaison between DCC CARES and other campus offices (including ACT Center, Counseling, Accommodative Services, Dean of Students, Student Financial Services, Student Life, etc.) and community service providers.  


Reports To: Director of Student Conduct and Community Standards



  • Engage with students who may be facing non-academic challenges that are jeopardizing their academic success.
  • Respond to referrals from the ACT Center, Counseling, Student Financial Services, faculty, and other college offices.
  • Create a systemic response to student need that creates a support network of college specific-resources and community-based providers.
  • Coordinate and track services accessed by students; evaluate impact of services on student persistence.
  • Develop referral policies and procedures for on-and off-campus student resources.
  • Coordinate with other campus offices to provide programming and interventions to support resilience, financial planning and literacy, and self-empowerment skills.
  • Promote a campus and community awareness campaign designed to alert students, faculty, and staff to the program’s services by partnering with other College offices, including Communications and Public Relations, to publicize the initiative through presentations, social media and webpage, and written materials at orientation, Student Government Association (SGA), and the shared governance structure.
  • Help facilitate student emergency relief funds and processes.
  • Recruit, train and supervise social work interns and volunteers as appropriate.
  • Other duties as assigned


Knowledge, Skills & Abilities: 

  • Excellent communication, interpersonal, and organizational skills are required. 
  • Ability to work under stress, to work independently and in a team environment.  Must be able to assure confidentiality, secure documents and sensitive records.
  • Must have good presentation skills. 
  • Must be proficient with computer applications (Word, Excel and PowerPoint).
  • Some evening and weekend work as well as travel may be required. 



Bachelor's degree (BA/BS) from a four-year college or university in social work or related field with a minimum of three years of relevant experience in youth development/social services with a minimum of one year in Higher Education Social Work/Social Services. A master’s degree in social work is preferred. Considerable experience working with diverse student population in a triage or crisis management situation; knowledge and understanding of confliction resolution and mediation techniques; trained in identifying suicidal and threat assessment; and the ability to follow-up with students and supervise social work interns and volunteers. Familiarity with Financial Aid and the possible impact of grants. Bilingual Spanish/English strongly preferred as is established working relationships with local agencies and services.


Salary: $51,500


To apply, please submit the following application materials:  cover letter, resume, and salary requirements to


Please include Student Resource Navigator in the subject line.


Located in the heart of New York’s beautiful mid-Hudson Valley (just 90 minutes north of New York City), Dutchess Community College is seeking individuals who are passionate about the community college experience and share our commitment to student success.


As part of the State University of New York, the largest comprehensive public higher education system in the country and a winner of the 2015 HEED Award for inclusiveness, Dutchess Community College is dedicated to nurturing communities, respecting individuality and embracing diversity. The College has twice earned the Poughkeepsie Journal’s Richard K. Wager Workplace Diversity Award, and encourages applications from minorities, veterans, the disabled and all others (AA/EOE).