Public Safety Office Manager (Dispatcher)

Job description

San Mateo County Community College District

Public Safety Office Manager (Dispatcher)

Posting Number: 2014533S

Department: Public Safety DIST (DEPT)

Location: District Office

Position Number: 1C0470

Percentage of Full Time: 100%

Months per Year: 12

Salary Range: $61,824 (annual) - $79,056 (annual)

Position Type: Staff & Admin

General Statement:

San Mateo County Community College District values the principles of diversity and equity. We provide our students with a rich and dynamic learning community that embraces differences, emphasizing collaboration and engaging students in and out of the classroom, encouraging them to realize their goals, and to become critical thinkers and socially responsible leaders.

This is professional work at the action level involved in security dispatcher services, supervision of non-academic staff, and administrative support for the Public Safety Department with an expectation of resolving problems and making independent decisions with minimum supervision. The Public Safety Office (PSO) Manager (Dispatcher) reports directly to the Public Safety Department Director/ Chief. The position is responsible for staffing the District Public Safety Communications Center, serving as the first point of contact for students, faculty, staff, guests, visitors, and affiliates of the District. The PSO Manager exercises independent judgment while initiating and coordinating office procedures, timelines, and work assignments of Public Safety Officers, and/or Public Safety Assistants in collaboration with the Public Safety Captains. In order to provide support for administrative unit the PSO analyzes situations accurately and takes appropriate action in identifying problems, and recommending solutions. This position is accountable for performing in a multitasked environment which calls for expeditiously, accurately, and simultaneously responding to all emergency and non-emergency requests and calls for service that come through the District Public Safety Communications Center (whether by telephone, text, radio, or walk-in). Public contact is extensive, and involves college and District staff, faculty, students, vendors, other educational institutions, business and community representatives, regulatory agencies, and governmental agencies for the purpose of exchanging policy and procedural information. A high degree of independent judgment and creativity is required to resolve many minor and occasional major problems that arise, by selecting from among alternative procedures that are available. Consequences of errors in judgment can impact the safety of persons and the security of property, and can also result in loss of employee time. The Public Safety Office Manager (Dispatcher) can supervise the work of Public Safety Officers, Public Safety Assistants, other clerical staff, volunteers and student assistants as assigned.

Upon hire, the person in this position will need to be able to work a swing shift schedule. The work schedule is subject to change based upon department needs.

Minimum Qualifications:

• Graduation from high school and completion of college courses or equivalent training in business administration, office administration, public administration, facilities management, administration of justice, communications, or a closely related field
• Successful general clerical experience of increasing responsibility
• Possession of a California Commission on Peace Officer Standards & Training (P.O.S.T.) Public Safety Dispatcher Basic Certificate or ability to successfully obtain one
• Demonstrated ability to communicate sensitivity, constructively, and respectfully with people of diverse genders, cultures, language groups, and abilities, including a sensitivity to and an understanding of the diverse academic, socioeconomic, cultural, and ethnic backgrounds of community college staff, faculty, and students.
• Persuasive communication skills, including giving clear and concise instructions while displaying a professional command presence
• Proficiency in the use of a variety of computer software, including MS Office Suite for data entry, modification, and retrieval and to prepare correspondence and other written materials
• Possession of a valid California Driver’s License (or the ability to obtain one) and the ability to drive throughout the District and off-site locations
• Possession of an American Red Cross First Aid and Cardiopulmonary Resuscitation (CPR) Certificate or ability to obtain certification upon hire
• Experience with research and compiling data for, formatting and preparing statistical, financial, and other reports
• Demonstrated skill in multitasking, prioritizing workloads, and working both independently as well as part of a customer service team

Knowledge, Skills, and Abilities:

1. Knowledge of office organizational procedures, including workflow, current office equipment, supplies, file systems, and computer applications
2. Skill in multitasking and workload prioritizing under deadline pressure, using independent judgment for decision-making
3. Skill in use of the Microsoft Office Suite, Adobe Creative Suite, and web-based content management systems
4. Skill in respectful, tactful, and sensitive interaction with people who are diverse in their cultures, language groups and abilities
5. Skill in project and event planning
6. Skill in oral communication, including public speaking and giving clear and concise instructions
7. Ability to communicate clearly and concisely, in English, both orally and in writing
8. Ability to exercise strong verbal communication skills, including voice enunciation, projection, articulation, control and command. Must project a voice compatible in tone and diction with the radio and telephone systems, including communicating coherently over law enforcement radio frequencies
9. Skill in written communication
10. Skill in training and leading the work of others
11. Skill in organizing data, setting up, tracking, and maintaining data in electronic and manual files
12. Ability to coordinate, anticipate, and resolve workload issues and problems
13. Ability to work effectively as part of a customer service team

Preferred Qualifications: • Police dispatch experience • Police Dispatch training (POST or other)

Benefits: Benefits include paid holidays, vacation and sick leave. The District pays all or a portion of monthly medical plan premiums (depending on the coverage) and pays all of the monthly dental and vision plan premiums for employees and eligible dependents. Additional paid benefits include life insurance, salary continuance insurance, and an Employee Assistance Program. Classified employees participate in the Public Employees’ Retirement System, a defined-benefit retirement plan through the State of California. Optional tax-deferred 403(b) and 457 retirement plans are also available.

First Review Date: 01/12/2018

Open Until Filled: Yes

To apply, visit:

The San Mateo County Community College District is an Equal Opportunity Employer that seeks to employ individuals who represent the rich diversity of cultures, language groups, and abilities of its surrounding communities.





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Job No:
Posted: 12/19/2017
Application Due: 12/19/2018
Work Type: