Enrollment Operations Lead

Dec 12, 2017
Institution Type
Four-Year Institution

Northeastern University

Enrollment Operations Lead

Requisition Number: STFR004238

Division/College: Professional Advancement Network

Location: Boston Main Campus

Full-time/Part-time: Full Time


Reporting into the Sr. Operations Manager, the Enrollment Operations Lead supports all aspects of the application process for the Professional Advancement Network. Enrollment Operations Lead will be responsible for maximizing the efficiency of the application process and overseeing key aspects of the applicant experience. Key areas of focus include (but not limited to) maintaining data integrity within the admissions process, improving operational processes to meet a high level of student service, and coordinating graduate, undergraduate, and doctoral applications for domestic and international applications.

The Enrollment Operations Lead is also responsible for coordinating the documentation for all application materials arriving through various channels, processing applications for review upon completion, arranging applications for transfer credit evaluation, facilitating student record creation, communicating application decisions to the students and managing the enrollment confirmation process. The role will serve as an interface between multiple offices and will be expected to represent the Unit in a professional and productive manner.

To effectively coordinate an admission application this individual will maintain meticulous records of our application requirements and admissions protocols for the various undergraduate, graduate and doctoral programs we support. The Enrollment Operations Lead will also be responsible for ensuring a high level of student services by providing; on the spot support for our inbound contact center, maintaining an efficient streamlined application process, escalating elevated student concerns, providing training on the use of our application system and providing back up assistance for other student service departments as needed.

The successful candidate needs to be a highly self-motivated, team player who will take a proactive approach to problem solving. We need an individual who is easily acclimated to new systems and procedures and who will seek out ways to improve current processes. Since this individual will serve as a point of contact for several offices/departments within the college such as; the Academic Deans, Directors, Registrar's office, Financial Aid office and other admissions office within the university, they must possess strong communication skills and a willingness to collaborate and partner and a professional approach to relationship building. A demonstrated ability to handle multiple responsibilities concurrently, in a fast-paced environment, is required.


Minimum of a Bachelor’s Degree and up to two years’ experience in higher education is required. Strong interpersonal and communication skills required. Customer service experience is essential. Excellent organizational, counseling and communication skills are required. The candidate will need to be experienced in working with various databases and office applications such as the Microsoft Office suite. A demonstrated sensitivity to the understanding of the needs and concerns of a diverse population is essential. Prior experience working in higher education is desired.

Additional Information:

To be considered for this position please visit our web site and apply on line at the following link: [email protected]

Northeastern University is an Equal Opportunity, Affirmative Action Educational Institution and Employer, Title IX University. Northeastern University particularly welcomes applications from minorities, women and persons with disabilities. Northeastern University is an E-Verify Employer.


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