Technology Support Analyst - Journey

Open Date: 01/18/2018

Date Initial Screening Begins:

Minimum Education/Experience: Associate's degree in Computer Information Technology, Computer Technology Integration, Networking Technology, or related area and one year of experience in the information technology field related to the position's role; or Bachelor's degree from an appropriately accredited institution and one year experience in the information technology field related to the position's role; or Bachelor's degree in computer science, computer engineering, math or engineering or related technical degree from an appropriately accredited institution; or an equivalent combination of education and experience. Journey level requires an additional one year of experience.

Special Instructions to Applicant: * Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write 'see resume' on your application when completing the job duties section. * If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment). * Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.

Job Duties: The individual in this position will serve as the Instructional Technology Consultant for the Brody School of Medicine (BSOM). As the Instructional Technology Consultant (ITC) for the Brody School of Medicine (BSOM) this position will research, develop, implement, and evaluate educational technologies to better facilitate instruction and learning in accordance with the BSOM's education mission. This position will also provide educational technology consultation and support for the Brody School of Medicine (BSOM) faculty, staff, and students, including Blackboard, Mediasite, TurningPoint, and other integrated solutions The ITC will research current technological trends in education, assess needed improvements, and develop strategies to correct technology deficiencies. Based on performed research and the needs of the faculty and students, the ITC will assist in the development of instructional materials. Once the instructional materials/technologies are implemented, it is the responsibility of the ITC to evaluate its progress and make any necessary changes. This position will provide consultation, support and expertise in the development and implementation of strategies and processes, along with the necessary evaluation and assessment of technical and operational effectiveness of the various programs and processes and recommend/implement those changes that are needed to better meet the needs of the medical students and of the Brody School of Medicine and its academic departments and degree programs. The person in this position will take an active role supporting faculty and students in the use of educational technologies, including Blackboard, Mediasite, TurningPoint, and other integrated solutions. This position involves a great deal of public contact in serving as the primary point of contact for classroom, teaching lab, and other instructional space issues and demands a high standard of customer service. This position serves as the primary point of contact for classroom, teaching lab, and other instructional space issues and provides Tier 1 and Tier 2 (intermediate) support. This includes response to calls, problem analysis, diagnostic techniques, consulting, and problem resolution. This position also contributes in the planning and implementing of Brody classroom AV/IT projects as they are developed in collaboration with the Classroom Technology Team. This position will provide faculty with training by offering one-on-one tutoring, group workshops and seminars, by creating online training materials, and by making educational presentations at university, state, and national conferences. This position may require non-business hour support including evening and weekends, depending on the needs of the university.

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