Learner Services Assistant

Dec 05, 2017
Institution Type
Four-Year Institution

Northeastern University

Learner Services Assistant

Requisition Number: STFR004218

Division/College: Professional Advancement Network

Location: Dedham

Full-time/Part-time: Part Time


The Learner Services Assistant will provide support to the Learner Services unit as well as serve as a primary initial contact for all visitors to the Office of Academic Advising. Reporting to the Learner Services Manager, this position performs a variety of duties related to student enrollment and academic support. S/he assists in a wide range of projects to support the goals and work of a learner-centered vision.

This position requires extensive interaction with many internal and external stakeholders including students, faculty, staff, alumni and visitors.

Must be willing to work evenings (up until 8:00 pm) and Saturdays (until 1:30 pm).


Bachelor’s degree from an accredited institution and one to two years of experience providing high quality customer service in a higher education setting is preferred. He/she must be able to communicate professionally and effectively on behalf of the college in oral and written formats. The candidate must demonstrate the ability to handle confidential and sensitive matters with confidence. He/she must be comfortable operating in a fast-paced work environment with the ability to handle multiple tasks with a positive, self-starter attitude. Experience with Salesforce and Banner a plus.

Additional Information:

To be considered for this position please visit our web site and apply on line at the following link: [email protected]

Northeastern University is an Equal Opportunity, Affirmative Action Educational Institution and Employer, Title IX University. Northeastern University particularly welcomes applications from minorities, women and persons with disabilities. Northeastern University is an E-Verify Employer.


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