IT Professional Asst

Dec 01, 2017
Administrative Jobs
Technology, IT Support & Training
Institution Type
Four-Year Institution

Position Summary: The EITS Help Desk provides Tier 1 support to University of Georgia faculty, staff, and students for a variety of EITS services. These services include UGAMail, MyID, eLC, Athena, and several other applications. This position primarily assists with service desk operations, providing first-tier support through telephone, email, and chat/instant messaging. This includes documenting known problems and solutions in an internal knowledgebase, as providing written guides and documentation for the Help Desk public website.

Responsibilities: First-tier Technical Support: Provides 1st-tier technical support for UGA faculty, staff, and students for enterprise-wide systems (such as MyID, UGAMail, eLC, etc). Facilitate communication between Help Desk personnel and higher tier consultants on complex technical issues. Serve as natural escalation point for complex, technical issues that other first tier support agents cannot resolve.

Qualifications: See IT Security Training Matrix

About UGA: The University of Georgia (UGA), a land-grant and sea-grant university with statewide commitments and responsibilities is the state's oldest, most comprehensive, and most diversified institution of higher education ( UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA was founded in 1785 by the Georgia General Assembly as the first state-chartered University in the country. UGA employs approximately 1,800 full-time instructional faculty and more than 7,600 full-time staff. The University's enrollment exceeds 36,000 students including over 27,500 undergraduates and over 8,500 graduate and professional students. Academic programs reside in 17 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.

Full time/Part time: Full Time

EEO Policy Statement: The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.

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