Duties: In coordination with the IT Service Desk Manager and senior members of the Service Desk team, the IT Support Specialist B will provide technical support (including computers, printers, A/V, network/wireless, and critical applications) for the PDM classrooms, clinics, and research facilitates. Responsible for troubleshooting issues quickly, efficiently, and escalating critical system and application interruption promptly to the appropriate teams/managers. Documentation of all service requests and knowledge-base articles required. Responsibilities may also include training of new personnel, completing assigned project tasks, and purchasing assignments. Must maintain a high-level of technical skills by utilizing internal and external resources.

As IT Support Specialist B, lead School-wide projects, assist with managing daily team operations, make decisions on behalf of IT Manager in the event of absence or business continuity needs, identify trends and provide solutions, review processes at School level and streamline were needed. Prior experience deploying new services, technologies and help desk support and tools required. Ability to handle changing priorities and service requests with professionalism in alignment with University's values. Ensure that work is error free, customer-focused and able to work well with diverse audiences and stakeholders.

Qualifications: An Bachelor's Degree and 1 years to 3 years of experience or equivalent combination of education and experience is required.
Experience in help desk support. A+, Network+, MCP or higher certifications preferred. Experience with Office 365 setup, management, and product lines. SQL experience a plus. MAC experience a plus. Excellent customer service skills including good written and oral communication skills. Experience troubleshooting problems in a fast-paced, high-pressure environment. Must be punctual and reliable. Must relate comfortably with faculty, administrators, students, and staff. Ability to work both autonomously and in a team-based environment.

Reference Number: 51-27466

Salary Grade: B

Employment Type: Exempt

Org: SDM Computing

Special Requirements: Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

Job Family: E-Information Systems/Technology

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