Technology Support Specialist - Journey
Open Date: 11/20/2017
Date Initial Screening Begins:
Minimum Education/Experience: referred experience demonstrating an in-depth knowledge and understanding of the capabilities of associated video communication hardware and software, video network resources and a variety of video and audio hardware and software is essential. Also preferred experience providing advanced computer technical skills including an in-depth working knowledge of various computer hardware and software and the ability to successfully troubleshoot computer and network problems. Preferred experience including supervision demonstrating excellent interpersonal skills and communication skills to coordinate support with students, staff and faculty of a diverse university community is essential. He/she must be able to work flexible and irregular hours due to university needs. He/she must be able to establish and maintain effective working relationships. He/she must be able to manage time, work calmly under pressure, and deliver on tight deadlines. This individual must be highly self-motivated, have a positive attitude, be creative, take initiative, and be detail and solution oriented. He/she must be able to learn new technologies and effectively multitask. He/she must be able to work independently, without close supervision. He/she must be a problem solver, a critical thinker, be adaptable and flexible and have a strong work ethic with excellent project management skills. This position involves a great deal of public contact in serving as the primary point of contact for AV issues and demands a high standard of customer service; so, this individual must have excellent customer service experience. This employee will be expected to work in a professional and ethical manner. Graduation from a two-year college or university with a degree in computer science, information technology, electronics, or a closely related field and five years of experience in the information technology field related to the area of work is essential. One year of previous supervisory, audiovisual and professional customer service experience is also essential. AV industry certifications such as InfoComm, Crestron, Bi-amp, and Extron are preferred and beneficial.
Special Instructions to Applicant: * Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write 'see resume' on your application when completing the job duties section. * If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment). * Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.
Job Duties: The individual in this position will supervise the east campus classroom technology support staff. This position will also provide supervision for: classroom computer system imaging and administration; asset tracking; technology support of the Global Classrooms; and campus wide AV support. This position will serve as a resource to resolve issues and provide tier 3 (advanced) audio visual (AV) support for general classrooms, teaching labs, conference rooms and other instructional spaces. This position will also serve as a resource to team members and distributed Instructional Technologist positions across campus on advanced troubleshooting and training of classroom system configurations. This position will provide training to Classroom Technologies and Learning Platforms staff as well as faculty and students as needed. Other duties include AV technology research and project management. In addition, this position will serve as a resource to current and future enterprise AV/IT projects. This position also involves a great deal of public contact and demands a high standard of customer service. This position may require non-business hour support including evening and weekends, depending on the needs of the university.