Program Technician*, Student Services
Program Technician*, Student Services
Salary: Range 32 – $3,963 – $5,058 (2017-2018 Classified Salary Schedule)
40 hours per week, 12 months per year.
8 hours per day, 5 days per week
8:00 am to 4:30 pm
(May include evenings & weekends)
Appointments are hired at the first step of the range. The second step is paid after the first year of satisfactory service with subsequent steps annually thereafter to a maximum sixth step.
Complete job description and application available online at: https://yosemite.peopleadmin.com/postings/3038
Under general supervision, performs complex and technical administrative and other support work pertaining to specialized student services programs including, but not limited to, CalWORKS, TRIO, ACT, Upward Bound, EOPS and disabled student services; implements activities designed to publicize and facilitate program participation; designs and prepares information materials in support of program activities; researches, gathers, inputs, processes and maintains information using computers and other office equipment; and performs related work as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The knowledge and ability requirements are representative of essential duties. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position.
• Technical administrative practices and processes.
• Technical instructional and tutoring practices.
• Specialized issues, procedures, and techniques pertaining to the operation of a specially funded student program.
• Modern office practice, marketing and publication strategies.
• College instructional goals and objectives.
• English usage, spelling, grammar, punctuation and arithmetical processes.
• Computerized data management, storage and retrieval systems.
• Perform a wide range of technical support pertaining to the assigned student program.
• Interpret and understand the college mission and present that message effectively.
• Use proper English grammar, spelling and punctuation; perform arithmetical calculations with speed and accuracy.
• Communicate effectively, both orally and in writing.
• Establish and maintain effective working relationships with those contacted in the course of the work.
Education and Experience
Any combination of education, experience and/or training that would likely provide the above-required knowledge, skills and abilities is qualifying. Typical background patterns that would provide the knowledge, skills and abilities are:
Two years equivalent to a Program Assistant at YCCD.
OR Pattern II
Education: Possession of an associate’s degree from an accredited college or university, with major course work in counseling, communications, sociology, marketing, business administration or a closely related field.
Experience: Two years performing office administrative and related support duties pertaining to specialized programs such as those offering disability services, employment assistance, academic enrichment and/or other services, and including direct interaction with program participants.
Example of Duties
• Performs a wide range of technical administrative and related support duties pertaining to specialized District programs; participates in program planning and development.
• Arranges and participates in special program events and activities such as field trips, tutoring sessions and cultural/educational enrichment activities; arranges logistics and itineraries.
• Performs technical instructional and information activities to assist program participants in fully utilizing program services and resources; develops and prepares instructional materials; conducts workshops and seminars on study skills, goal setting, college/university terminology, financial aid and other educational topics in support of program objectives; provides supportive technical services to help students achieve their academic goals.
• Reviews, verifies and processes program-related forms, applications and other documents to determine program/service eligibility based on applicable laws, regulations, policies and procedures; performs follow-up actions as needed.
• Matches students with program services, and makes appropriate referrals.
• Meets with program participants to collect and review transcripts, test scores and other academic progress documents; provides technical information regarding transfer requirements and/or career goals; reviews and tracks progress related to educational and career plans; assists program participants in completing college enrollment, financial aid, scholarship and other applications.
• Trains and assists disabled students in the use adaptive technology; operates and maintains specialized equipment, including computer hardware and software such as adaptive keyboards, voice recognition systems, magnification equipment, reading/scanning/audio machines, and Braille translation equipment.
• Provides program educational, testing, evaluation and other services; prepares and presents instructional materials to students in a variety of formats; explains materials and/or testing procedures; monitors student progress and reports progress to counselors/instructors.
• Administers specialized examinations and evaluations in support of program services; explains testing procedures; administers, reviews and scores routine tests and examinations; secures and accounts for all test materials before, during and after testing.
• Plans and develops publicity and other measures designed to inform and encourage the participation of target community groups; participates in outreach strategies and activities; conducts needs assessment surveys; develops various informational materials regarding program services and eligibility; arranges and coordinates the operation of informational booths at fairs, college nights and other marketing events; arranges logistics and itineraries; gives presentations regarding assigned programs.
• Monitors budgets for assigned functions; reviews claims and invoices; initiates appropriation, expenditure and revenue transfers and budget revisions; monitors expenditures to ensure fiscal integrity; compiles, analyzes, calculates and retrieves budget reports.
• Independently responds to various inquiries and correspondence; prepares information and data requested for administrative review; may update web pages.
• Serves as a technical resource to others regarding assigned program areas; explains and interprets policies, regulations and operational procedures to persons contacting the office such as faculty, students, staff and the general public.
• Performs technical research on internal and external data, methods, mechanisms and processes; Develops and runs computerized queries; tabulates and summarizes data; identifies trends and concerns; prepares summary reports.
• Establishes and maintains program records and files; reviews documents for completeness and accuracy; posts information to computerized and/or manual management information storage and retrieval systems; researches, retrieves and compiles information; prepares complex technical reports and summaries; assists with grant and/or other funding development and administration.
• Schedules, assigns and monitors the activities of part-time and/or student workers.
• Makes arithmetical calculations and posts to statistical, financial and other numerical records; prepares data reports and tables.
• Maintains inventories of program materials, supplies and equipment; initiates purchases as authorized; receives and processes invoices and other purchasing-related documents.
• Operates a variety of office machines and equipment, including computers; may install and maintain hardware, software, peripherals and/or special devices.
• Attends meetings; may participate on committees and task forces.
• Performs other related duties as assigned.
Licenses and Certificates
Depending upon assignment, a valid license to drive in California may be required.
YCCD is an Equal Employment Opportunity Employer.