Student Administrative Services Coordinator

Location
Oakland
Posted
Nov 02, 2017
Institution Type
Four-Year Institution

About Mills College:
Located in the foothills of Oakland, California, in the heart of the San Francisco Bay Area, Mills College is a nationally renowned independent liberal arts college for women with graduate programs for women and men. Since 1852, we've been empowering students to become creative, independent thinkers who take and inspire action. For more information, visit http://www.mills.edu.

Job Description:
POSITION TITLE:Student Administrative Services Coordinator
Job Status:Full-time, Non-Exempt

ORGANIZATIONAL RELATIONSHIPS:
Reports to: Student Administrative Services Manager & M Center Office Manager
Interacts With: Accounting, Student Accounts and the Financial Aid staff, and all levels of management

Essential Job Functions
  • Provide top quality customer service to students through knowledgeable and friendly counseling.
  • Respond to general inquiries via phone, email, and in-person walk-ins regarding academic records, financial aid and student accounts, using judgment, knowledge, and interpretation of College policy and procedures in the M Center.
  • Share M Center team responsibility for answering general questions, processing routine transactions, and advising students regarding:
  • course registration, grades, academic regulations, major declarations, class schedules and room assignments, course credit evaluation, transcript requests, cross-registration with other institutions and study abroad, assist in commencement activities.
  • Financial aid application, general financial aid eligibility and requirements.
  • Student account balances and details, late fees, payment options and statuses, and refunds.
  • Check M Center email boxes three times daily and respond or assign to department specialist.
  • Check M Center voicemail box three times daily and respond or assign to department specialist.
  • Open mail and manage the distribution of documents.
  • Assist Student Accounts with:
    • Processing account fees and waivers as assigned.
    • Posting manual program fees and medical waivers on student accounts.
    • Placing late fees and/or holds when appropriate.
    • Removing AR holds when appropriate.
    • Review and respond when possible to student accounts email, postal mail and voicemail.
    • Updating student accounts web pages, forms and informational material as directed.
    • Manually clearing accounts when a balance is paid in full.
  • Resolve issues and problems or refer to appropriate personnel to ensure the highest level of customer service.
  • Assist and process a student request for information regarding financial aid.
  • Set up student appointments.
  • Assist with entry of student data into student information system, including graduation dates, declaration of major, advisor assignments, and form receipts.
  • Assist with large mailings to students.
  • Follow-up calls to students regarding their financial aid.
  • Track and implement necessary M Center website updates.
  • Provide administrative support to the M Center.
  • Assist with special projects.
Additional Duties and Responsibilities:
  • Operate a variety of office equipment including a computer, utilizing a wide range of related software. Enter and analyze data. Implement new software applications.
  • Work collaboratively as part of a team.
  • Establish and maintain effective and productive working relationships within a diverse and multicultural environment.
  • Establish and maintain an effective customer service orientation towards all persons contacted during the course of job performance.
  • Maintain safe work conditions and comply with established safety policies, practices, procedures and requirements.
  • Perform related duties as assigned.
Requirements:
Minimum Requirements
Required Knowledge, Skills, and Abilities:
  • Federal and state financial aid regulations and processes.
  • Operation of a computer and applications of software.
  • Basic knowledge of regulations governing employment policies and procedures.
  • Oral and written communication skills; preference for bilingual.
  • Interpersonal skills using tact, patience, and courtesy.
  • Record keeping techniques.
  • Advanced computer skills involving databases, spreadsheets, word processing, graphics, and/or other applications utilizing software applicable to the function.
  • Provide information to students and parents regarding aid availability and alternative sources of funding.
  • Accurately enter data and manage the electronic exchange of data. Operate a computer and other office equipment.
  • Communicate effectively both orally and in writing.
  • Establish and maintain cooperative and effective working relationships with others. Analyze situations accurately and adopt an effective course of action.
  • Perform computations quickly and accurately.
  • Work independently with minimal direction.
  • Meet schedules and timelines.
  • Work collaboratively as part of a team.
  • Establish and maintain effective and productive working relationships within a diverse and multicultural environment.
  • Establish and maintain an effective customer service orientation towards all persons contacted during the course of job performance.
Education & Experience:
  • Bachelor's degree and/or equivalent work experience.
This position description is not intended to contain a comprehensive list of activities, duties, or responsibilities.

Additional duties may be assigned based on operational needs.

Additional Information:
Compensation is commensurate with experience, and includes an excellent benefits package including medical/dental/vision/life/LTD insurance/403b retirement plan; 10 days of vacation the first year, 15 days of vacation years 2-9 and 22 days of vacation beginning year 10; 12 sick days and 10 paid holidays annually. Vacation and sick pay are accrued in proportion to the job status of the position. Staff also receives free admission to campus events, use of the pool, fitness center, and tennis courts. Tuition remission is available after an introductory period.

Mills College does not permit discrimination based on pregnancy, childbirth or related medical conditions, race, religious creed, color, national origin or ancestry, physical or mental disability, medical condition, marital status, age, sex, sexual orientation, or gender identity. For more information on Mills' non-discrimination policy, please go to http://www.mills.edu/administration/administrative_offices/policies/nondiscrimination.php

Application Instructions:
To apply, please submit the following at http://mills.interviewexchange.com/jobofferdetails.jsp?JOBID=91196
  • resume
  • cover letter
  • contact information for three professional references
Applications will be reviewed as they are received; applications will be accepted until the position is filled.
There are no relocation funds available for this position.

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