Desktop/Windows Support Analyst

Oct 31, 2017
Institution Type
Four-Year Institution

Position Number: 00106613

Primary Function of Organization Unit: DELTA's role within the Office of the Provost is to foster the integration and support of learning technologies in NC State's academic programs, both on the campus and at a distance. We coordinate the funding and production of all distance-based credit programs and courses for the university, and promote high-quality education by extending the reach of the faculty and collaboratively applying expertise in technology and pedagogy in an efficient, effective, and service-oriented environment.

Essential Job Duties: This position will provide both desktop support functions for DELTA and EI other units under the Senior Vice Provost, and serve as the backup Windows Administrator for the Mediasite server environment. * Assist in supporting all desktop computing needs for both DELTA and EI, Independently and collaboratively diagnoses and resolves software and hardware configuration issues with desktop and laptop computers across the organization, for individuals varying from the Senior Vice Provost, to the unit Directors, to the front-line DELTA support staff, and temp staff (e.g. everyone on the organizational charts of these organizations and the temps also supporting work for these groups). * Keeps desktop and servers up to date on OS patches, virus protection; assists in recommending replacement of end-of-life equipment. * Acts as the backup DELTA representative at campus-wide desktop and server technical meetings on campus (NAG, ITTC, SysMgr, NetAdm, etc.). Informs appropriate management in DELTA of issues of interest or concern related to our organizational computing environment that includes individual computers as well as all internal systems and services. * Participates/collaborates with DELTA Desktop Support Analyst and others in planning for and implementing our internal computing environment. * Assist Desktop Support Analyst in managing all individual and enterprise licenses. Assists in Inventory and tracking all purchased hardware and software. * As directed by Desktop Support Analyst, Implements software upgrades across the organization, and for specialized needs, as necessary and by request. * Takes part in planning for hardware and software needs for the organization for the future. * Assist with 33 OUC asset management

Minimum Education/Experience:

Department Required Skills: * Expertise in Windows and macOS administration, Active Directory and tools associated with distributed desktop management. Technical knowledge of specific systems and current configurations * Thorough technical knowledge of specified technologies that will support problem resolution and enterprise success. Ability to utilize available resources including online information, vendors, colleagues, and any new technologies to create viable solutions for problems of moderate complexity. Research and implement appropriate new technologies. * Strong understanding/experienced in working with Windows firewalls and proxy servers. Strong understanding/experienced in managing LDAP/Microsoft's Active directory. Experience with Microsoft's SQL Server. * Windows 2012 Server Administration experience. Hands on experience in managing Microsoft's IIS Web Server 7.x. Experience administering a Mediasite system. * Knowledge of BlueCAT. * Ability to organize and follow complex and/or detailed technical procedures. * Organizational skills and knowledge of campus rules/policies on purchasing, and especially the special constraints/protocols around technology purchasing. * Ability to work well/communicate with others across all organizational levels. Capable of working independently on tasks, developing own work schedule and monitoring progress against defined parameters. Performs job with minimal supervision. * Can effectively use email and office productivity tools to aid in serving the customers. Has the ability to determine the best approach to take given the specific customer's need for information and support. Experience in managing webcasts is an added advantage. * Proven ability to interact with others and use appropriate conflict resolution skills. Work with stakeholders to coordinate Mediasite Recorder registration, configurations and upgrades and application administration. Cross train with other appropriate Applications Support staff. * Ability to work effectively in a team environment

Preferred Experience, Skills, Training/Education: * Bachelor's degree in computer science, or related field, or comparable demonstrated experience * Two to three years experience * Experience managing and using virtual machine systems * Demonstrated experience with TCP/IP, Windows, Macintosh administration * Understanding and experience with Microsoft Active Directory in an enterprise environment * Microsoft SQL and Windows Server certifications * Demonstrated experience with UNIX, LINUX, operating systems * Specific experience using BlueCat to TCP/IP administration * Familiarity with a higher education technical support role * Knowledge of Windows, OSX, Linux and networking tools used at NC State and internally developed systems and processes.

Necessary Licenses and Certifications: n/a

AA/EOE: NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.

Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. If highest degree is from an institution outside of the U.S., final candidates are required to have their degree verified at "":http// Degree must be obtained prior to start date.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

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