Student Services Center Specialist
Position Number: 00106521
Primary Function of Organization Unit: To provide a centralized one-stop shop for students providing assistance for registration, billing and financial aid information.
Essential Job Duties: The student services specialist is expected to have a strong working knowledge of all three units (registration and records, cashier's/student accounts, scholarships and financial Aid) represented by the Center. Each specialist must exhibit excellent customer service skills and possess the knowledge and experience required to provide accurate information and services quickly and in a customer-friendly manner. The student services specialist must be well-trained, able to operate independently, and demonstrate the ability to make sound decisions that positively impact the success of the Center, other staff, and the units represented by the Center. Staff in the Center must be willing to adjust work schedules as student demand requires.
Department Required Skills: Ability to problem-solve and manage time effectively Strong interpersonal and customer service skills Superior oral and written communication skills Proficient in Microsoft Office
Preferred Experience, Skills, Training/Education: Bachelor's degree (or combination of education and experience) Three to five years of experience working in a customer service area or call center, preferably in a registration and records, cashier's/student accounts, or scholarships and financial aid office in a college or university setting. Knowledge of financial aid, registration and records, and/or student billing operations Familiarity with FERPA
Necessary Licenses and Certifications: NA
AA/EOE: NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.
Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. If highest degree is from an institution outside of the U.S., final candidates are required to have their degree verified at "www.wes.org":http//wes.org. Degree must be obtained prior to start date.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.